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6i Array Accelerator Battery failure - Multiple times

arulmds
Occasional Visitor

6i Array Accelerator Battery failure - Multiple times

We have couple of HP DL 360 G4 servers which were reporting the Accelerator Battery failure.

When we replaced the battery, it was going to failed state within a week/months. Even after 3 times the new battery is showing as failed.

We have updated the firmware to 2.84(A), but no luck. In one of the case, we even replaced the motherboard and storage controller, but with no luck.

What could be the fix for this repeat issue ?
10 REPLIES

Re: 6i Array Accelerator Battery failure - Multiple times

Hi

Replace the battery pack charger module and 36 hours to recharge.
Part number below.

398648-001 512MB battery backed write cache (BBWC) memory board - 500mAh

This is how we thank each other in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Regards.
Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.
arulmds
Occasional Visitor

Re: 6i Array Accelerator Battery failure - Multiple times

We have replaced the BBWC module once in both the servers. But with no luck.

Batteries has been replaced 3 times in both the servers. Whenever a new battery has been changed, it shows as charging for 1 day and after a week or a month it fails again.

Is there any other stuff that we need to take care?


pj_11
Super Advisor

Re: 6i Array Accelerator Battery failure - Multiple times

Hi,

Welcome to the club your not alone i have had several battery fail just like your one.
I replaced the battery it would fail latest firmware.So replaced M/B still failed in the end it was the battery housing case and the cache module so replace theses with your new battery hopefully you should be fine.

PJ
marcus1234
Honored Contributor

Re: 6i Array Accelerator Battery failure - Multiple times

hmm shut down server upgrade firmware with dvd 9.0 for whole server ,

then replace with new battery let it charge circa 36 hours ,
check in ADU utility battery is charged .

ensure you get *new battery and revised cache module.*

HP will know..


This is how we thank each other in the forum
its for all who contribute in assisting

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Enjoy:)


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arulmds
Occasional Visitor

Re: 6i Array Accelerator Battery failure - Multiple times

Thanks for the inputs.

We will give a try with replacing the battery housing case and the cache module along with full system firmware update.

Will post the status later with results.
arulmds
Occasional Visitor

Re: 6i Array Accelerator Battery failure - Multiple times

When we tried updating the Firmware, 6i controller is not getting sensed. Now we are seeing the error

"1783 - Slot 0 Array Controller is in a lock-up State due to a hardware configuration failure"
(Controller is disabled untill this problem is resolved)

I am not getting an option to configure the same and the server is not booting up now.

Any inputs ?

Re: 6i Array Accelerator Battery failure - Multiple times

Hi,

1783 Slot X Drive Array Controller Failure.

Recommended Action :
If this message displays immediately following a
ROM installation, the ROM is defective or not
installed properly. Check that the controller is
firmly inserted in its slot. Check for improper
cabling or SCSI ID conflicts. Try upgrading the
System ROMs. Otherwise, replace the Smart
Array controller.
Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.
marcus1234
Honored Contributor

Re: 6i Array Accelerator Battery failure - Multiple times

hmm arulmds remove cache and battery,
accept data loss at prompt it regarding the bit of data in the battery
reboot is all ok now

if al ok add battery and cache

what happens now :
good luck
arulmds
Occasional Visitor

Re: 6i Array Accelerator Battery failure - Multiple times

Thanks for all the inputs. Atlast we got the server working now. Let us home the battery failure alert will not repeat now.

Here are the stuff we did.

Reseated the SCSI backplane, replaced the 128MB BBWC module and started the server. At first this clears the â 1783 - Slot 0 Array controller is in a lock-up State due to a hardware configuration failure.â error. But battery failure was still reported. We replaced the array battery again and powered on the server. The 1783 error makes a return. We decided to replace the motherboard.

The replacement motherboard is installed/configured but the 1783 error has not cleared. Looked like the controller is having a problem.

Replaced the controller and SCSI backplane, power on the server and observed the error has cleared. We rebooted the server several times to be sure all errors have cleared and do not return.

Will wait and see if this re-occurs.
marcus1234
Honored Contributor

Re: 6i Array Accelerator Battery failure - Multiple times

Hmm Arulmds

This is how we thank each other in the forum
its for all who contribute in assisting

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Enjoy:)