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AMS crashes when stopping the service

 
NJK-Work
Honored Contributor

AMS crashes when stopping the service

When I stop the AMS service, it crashes the application and generate errors in Windows Error Reporting.

Faulting application name: ams.exe, version: 1.40.0.0, time stamp: 0x5c4798f9
Faulting module name: reversesnmp.dll_unloaded, version: 1.40.0.0, time stamp: 0x5c47984c
Exception code: 0xc0000005
Fault offset: 0x00000000000019e9
Faulting process id: 0xca0
Faulting application start time: 0x01d4eb0e1030583f
Faulting application path: C:\Program Files\OEM\AMS\service\ams.exe
Faulting module path: reversesnmp.dll
Report Id: ecde7995-0eb1-4a8e-ab8f-6ebd05e86da5
Faulting package full name:
Faulting package-relative application ID:

Is there a proper way to stop the service without generating crash events?  Is there some other service I should be stopping first.  Should I KILL the process intead of stopping the service?

Thanks

NK

2 REPLIES 2

Re: AMS crashes when stopping the service

Hi,

What is the server model and os version?
Are the following drivers the latest version?

Channel Interface Driver
Management Controller Driver
Agentless Management Service
iLO Firmware version

Kind Regards,
Erdogan.
No support by private messages. Please ask the forum!

Accept or Kudo

I am HPE Employee
NJK-Work
Honored Contributor

Re: AMS crashes when stopping the service

HI,

Server model is HPE ProLiant DL360 Gen10

OS is Windows Server 2016

CHIF version is 4.3.0.0

Management Controller Driver is "I dont know where to find this - where do I look?"

AMS version is 1.40

iLO Firmware version is 1.40

Today, I did this:

Noticed in the release notes for 1.40 that the storelib.dll will cause handles leak if a certain RAID controller is not installed and that the file should be renamed.  So I stopped service, per the instructions, and immediatedly I got an alert that the process stopped unexpectedly.  So this problem is still happeing with the 1.40 version of AMS.

Nelson