AMS crashes when stopping the service

[NJK-Work]

When I stop the AMS service, it crashes the application and generate errors in Windows Error Reporting.

Faulting application name: ams.exe, version: 1.40.0.0, time stamp: 0x5c4798f9
Faulting module name: reversesnmp.dll_unloaded, version: 1.40.0.0, time stamp: 0x5c47984c
Exception code: 0xc0000005
Fault offset: 0x00000000000019e9
Faulting process id: 0xca0
Faulting application start time: 0x01d4eb0e1030583f
Faulting application path: C:\Program Files\OEM\AMS\service\ams.exe
Faulting module path: reversesnmp.dll
Report Id: ecde7995-0eb1-4a8e-ab8f-6ebd05e86da5
Faulting package full name:
Faulting package-relative application ID:

Is there a proper way to stop the service without generating crash events?  Is there some other service I should be stopping first.  Should I KILL the process intead of stopping the service?

Thanks

NK

[Erdogan Temur]

Hi,

What is the server model and os version?
Are the following drivers the latest version?

Channel Interface Driver
Management Controller Driver
Agentless Management Service
iLO Firmware version

[NJK-Work]

HI,

Server model is HPE ProLiant DL360 Gen10

OS is Windows Server 2016

CHIF version is 4.3.0.0

Management Controller Driver is "I dont know where to find this - where do I look?"

AMS version is 1.40

iLO Firmware version is 1.40

Today, I did this:

Noticed in the release notes for 1.40 that the storelib.dll will cause handles leak if a certain RAID controller is not installed and that the file should be renamed.  So I stopped service, per the instructions, and immediatedly I got an alert that the process stopped unexpectedly.  So this problem is still happeing with the 1.40 version of AMS.

Nelson