ASR on DL360G2 (Linux AS 2.1, with management agents)

[godbillot]

Hi all.
We have installed 30 DL360G2 with RedHat AS2.1, and some management agent. All for the machine produce, after few days (or weeks), an ASR:
ASR Lockup Detected: (casm device driver alerted)
After stopping the HP agents, no more ASR/Hang of the boxes.
Any idea ?
In /opt/compaq/cpqhealth/cpqhealth_boot.log, we have:
cpqhealth driver loading at Thu Feb 27 20:45:20 CET 2003 on Linux kernel: 2.4.9-e.3smp
Warning: loading /opt/compaq/cpqhealth/cpqevt/2.4.9-e.3smp/cpqevt.o will taint the kernel: no license
Loading the hp ProLiant Event Logging module . . .
Warning: loading /opt/compaq/cpqhealth/cpqevt/2.4.9-e.3smp/cpqevt.o will taint the kernel: no license
Warning: loading /opt/compaq/cpqhealth/cpqasm/2.4.9-e.3smp/cpqasm.o will taint the kernel: no license
Loading the hp ProLiant Advance Server Management module . . .
Warning: loading /opt/compaq/cpqhealth/cpqasm/2.4.9-e.3smp/cpqasm.o will taint the kernel: no license

The ProLiant Advanced Server Management module has been
loaded sucessfully for this Linux kernel: 2.4.9-e.3smp


What does that mean ????


Thx

[Pedro d'Alte]

I'm having a very similar problem. I have two DL580 servers with RedHat AS 2.1 which have had around 3 ASR's each in the last two months (in different time slots), and getting the same exact message:

ASR Lockup Detected: (casm device driver alerted).

I'll try now to disable the insight agents to see if the hangings stop.
For how long has your system been stable since you disabled the agents?

[David Claypool]

You may be looking at the problem backwards.

First, no agents are involved; the casm messages are coming from the 'health driver' or Advanced System Management Daemon. One of its functions is to talk to the ASM chip which handles environmentals and ASR. Eliminating the driver is not eliminating the problem that the ASM chip is seeing...it only eliminates the message and the action.

[godbillot]

It's maybe stange, but:
- when unactivate agents, no more ASR (3 weeks on 15 boxes);
- after installing the latest version of agents, no more ASR two ... (more than 2 weeks on 15 boxes).

Strange, no ? On the same hardware, but with NT4 SP6, no-one in my team had this sort of problem (250 boxes).
I let you conclude ...

Sam.

[Pedro d'Alte]

The new version of the agents you installed is 6.20?

[Tomas Rodarte]

We are also having the same problem on two newer generation HP systems... an HP DL380 G3 and an HP DL580 G2. This all started after we went to Red Hat AS 2.1. We have disabled the agents for now and will monitor the situation. I read somewhere else where they recommended disabling Hyper-Threading? What agents where used that fixed this problem?

[Dinis Teixeira]

Hello,

We got about the same proble, with a DL580G2 system, running SUSE 7.3, with Kernel
2.4.18-64gB-smP.
We followed some of the sugestions (included Compaq) of remove the Compa/HP agents, but we got another HANG on the system, the difference is that now :
- The system dos not reboot after 10 min (stay freezed forever).
- There is no message on the Management console.

Is any one with an idea of what can be causing this.

This system is the main member of a Lifekeeper Linux cluster, the have backup member, a DL380G3, with the same configuration, never got a problem.

Dos any one have an idea of can cause this problem.

A

[Dinis Teixeira]

Hello,

We got about the same proble, with a DL580G2 system, running SUSE 7.3, with Kernel
2.4.18-64gB-smP.
We followed some of the sugestions (included Compaq) of remove the Compa/HP agents, but we got another HANG on the system, the difference is that now :
- The system dos not reboot after 10 min (stay freezed forever).
- There is no message on the Management console.

Is any one with an idea of what can be causing this.

This system is the main member of a Lifekeeper Linux cluster, the have backup member, a DL380G3, with the same configuration, never got a problem.

Dos any one have an idea of can cause this problem.

[Dinis Teixeira]

This is for shure a problem of equipment "QUALITY", we are facing. We are runnig Suse Linux 7.3, (that is a excyse for Compaq/HP, is not supported??). But this problem is found with Windows NT/2K, and RedHat Linux.
We must join, against HP/Compaq to force a solution, send link??s of this foruns to them, they must stop with the excuses!


http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xff465c7609e9d61190050090279cd0f9,00.html

Dinis