ASR on DL740

[Steve Giordano]

We recently had one of our 740's crash (ASR). System recovered without any issues but there was an event in the system log indicating:

The system encountered a Non-Maskable Interrupt (NMI) prior to this boot. The NMI source was: PCI bus error, slot unknown.

The source of this event was CPQASM2. That's all I can gather from the server as to what the cause of the crash was. Are there any other text logs maybe that I can look through that might give more details than this? We're running the 7.10 agents on this server. (needs to be upgraded)

[David Reabow]

Hi Steve,
I recently had the same error occur. The box has been updated to the latest Support Packs and firmware and appears to be running fine.

I have tried to run the HP Windows diagnostics tool however the diagnostics tool hangs.

Have you found a reason for your error? What investigations/fixes have you done ?

Has anyone experianced the hanging problem with the diagnostics tool (does this indicate a more serious problem?)

[Mark J. Francisco]

What kind of cards are in your PCI slots? Try running the diagnostic tool without any PCI cards. If it doesn't hang, start putting the PCI cards back one at a time and running diags after each add to try to pinpoint if one of the cards is the culprit.