Adapter 1 - HPE FlxFbrc 10Gb 4p 536FLR-T Adptr high temp reading on ilo

[regi_p]

Hi i have 4 same spec CTO HPE ProLiant DL380 Gen10 24SFF running VMW with the below card in each server 

The temp on all approx 85 C is this normal 

[DANDKS]

Hello reji_p

As per the threshold settings, the caution level is set at 100C. Considering this, the temparature is within the threshold.

However, we request you to share the OS version & build ID, Firmware version & driver version of the 536FLR-T adapter so that we can recommend further steps if this temparature is not normal.

Thank you

[regi_p]

Hi thanks for the reply

Server os is VMware ESXi, 6.7.0, 15160138 (HPE version)

The high temp card fw is
HPE FlxFbrc 10Gb 4p 536FLR-T Adptr
7.18.26
Embedded ALOM

Also I have 2 of this but the temp is fine on them

HP Ethernet 10Gb 2-port 530T Adapter
7.18.26
PCI-E Slot 3
HP Ethernet 10Gb 2-port 530T Adapter
7.18.26
PCI-E Slot 4


* Product Name
ProLiant DL380 Gen10

* UUID
37383638-3430-5A43-3237-33373042344C

* Server Serial Number
CZ27370B4L

* Product ID
868704-B21

* System ROM
U30 v2.22 (11/13/2019)

* System ROM Date
11/13/2019

* Redundant System ROM
U30 v2.10 (05/21/2019)

* Integrated Remote Console
HTML5 .NET Java Web Start

* License Type
iLO Advanced

* iLO Firmware Version
2.14 Feb 11 2020

[DANDKS]

Hello regi_p

Thank you for sharing the information.

The driver version of the 536FLR-T adapter.

We recommend to verify the driver for compatibility with the firmware version installed. It is recommended to check the VMware compatibility matrix to verify the driver & firmware combination on a server running ESXi OS.

We recommend to downgrade the firmware version of 536FLR-T adapter to the following version combo image v7.17.19

Link to download the firmware version: 

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_75b2b61b8c1a4b58b59be8a0e8#tab4

This could be due to firmware & driver mismatch.

Downgrade the firmware as recommended & verify the status of the sever

Keep us updated.

Thank you

[regi_p]

Hi thanks for this I have done this and downgraded only the 536FLR-T adapter to v7.17.19

And temp sitting at 80-81 C is this a good sign ?


The HPE support asked me to downgrade to this. Yours is older than this which one to use ?
Version:
1.25.11(12 Aug 2019)


Dear Regi,

This is an important email regarding your HPE support case 5345565594.
Please follow the below action plan and let us know the status of the server.

Action plan 1: Set the cooling option on increased cooling.
Action plan 2 : If the issue still persist downgrade the version using the below link.
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_55d72ecfd98540b5b9aac0bcec#tab3


and check
Regards,
Siddhartha Bhattacharjee
Technical Solutions Consultant
ESSN - Industry Standard Servers
Hewlett-Packard Enterprise

[gsb_2]

I have 4 DL360 Gen10s with 10gb 533FLT-T cards and they all show 85C

[DANDKS]

Hello regi_p

Please download the firmware version from the below link which is also an Advisory for the temparature issue reported due to 536FLR-T adapter.

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00052011en_us

Please Note: Firmware combo image v7.17.80 is only supported with Operating System Drivers at April 02, 2019 versions

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_895223cb8864432bbfb6e60db1#tab3

Link for reference:

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00091069en_us

Please write back with an update & for any further clarifications.

Thank you

[regi_p]

Hi thanks for this valuable update. May I ask waht F/W version you are using? I'm guessing 85C is the normal range

Cherrs

[DANDKS]

Hi regi_p

As mentioned in my initial response, 85C is within the threshold which is 100C. However, since there is an issue identified with the firmware version of the 536FLR-T & 530 adapters, we recommend to bring its firmware to the version as mentioned in the Advisory.

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00052011en_us

Write back with an update.

Thank you

[regi_p]

Hi I have done this and temp is 80C
Do the same for other 3 servers ?