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Added 4 disks to array but 1 existing logical drive gone missing

Wai-Man
Occasional Visitor

Added 4 disks to array but 1 existing logical drive gone missing

Hi All,

I have a Compaq Proliant DL580R01 with Smart Array 532 Controller with 10 internal bays in which 8 is occupied with 18.2 G Harddrives. In addidtion an StorageWorks Fibre Channel Array Subsystem - RA4100 is also connected to this server with 10 bays of which 8 is occupied.

Currently, it is configured with 6 logical drives, 5 of which is mirrored , the other running RAID-5.

We want to increase the disk capacity of the server with 4 18.2 Harddrives with one of which to be configured a s a hot-spare.

After inserting the 4 new drives, we'd used the COmpaq array software to expand the array. After that, we created a new logical drive. But to our horror, one of existing logical drives had gone missing!! Thus, we had to revert the changes.

Does anyone have any suggestions/comments on this peculiar problem?

Thanks in advance

Regards,
WM Fung
7 REPLIES
Prashant (I am Back)
Honored Contributor

Re: Added 4 disks to array but 1 existing logical drive gone missing

hi,

RESOLUTION
The problem is corrected by upgrading the Smart Array 5i, Smart Array 5i Plus, and Smart Array 532 Controller Firmware and the Smart Array Cluster Storage Controller Firmware as follows:

Smart Array 5i, Smart Array 5i Plus, and Smart Array 532 Controller Firmware Version 2.38 (or later), which is downloadable as follows:

Online ROM Flash Component for Windows - Smart Array 5i and Smart Array 532 Version 2.38 - Smart Component CP003156:
http://h18007.www1.hp.com/support/files/server/us/locate/5364.html

Online ROM Flash Component for Linux - Smart Array 5i and Smart Array 532 Version 2.38 - Smart Component CP003155:
http://h18007.www1.hp.com/support/files/server/us/locate/5586.html

Offline ROM Flash for SmartStart Maintenance: ROM Update Utility - Smart Array 5i and SA-532 Version 2.38 - Smart Component CP003155:
http://h18023.www1.hp.com/support/files/server/us/locate/7336.html

Smart Array Cluster Storage Controller Firmware Version 1.66 (or later), which is downloadable as follows:

Online ROM Flash Component for Windows - Smart Array Cluster Storage Controller Version 1.66 - Smart Component CP002863:
http://h18007.www1.hp.com/support/files/server/us/locate/6397.html
Online ROM Flash Component for Linux - Smart Array Cluster Storage Controller Version 1.66 - Smart Component CP002861:
http://h18007.www1.hp.com/support/files/server/us/locate/6462.html

Offline ROM Flash for SmartStart Maintenance: ROM Update Utility - Smart Array Cluster Storage Controller Version 1.66B - Smart Component CP003048:
http://h18023.www1.hp.com/support/files/server/us/locate/7347.html

For Novell NetWare servers, refer to the ROM Updates web page for information on using the Offline ROM Flash Components for SmartStart:

http://h18023.www1.hp.com/support/files/server/us/romflash.html


Regards,
Prashant S.
Nothing is impossible
Wai-Man
Occasional Visitor

Re: Added 4 disks to array but 1 existing logical drive gone missing

Hi Prashant,

Much appreciated. I will certainly give it a go.

Thanks again.

Regards,
Wai-Man
Prashant (I am Back)
Honored Contributor

Re: Added 4 disks to array but 1 existing logical drive gone missing

Hi,

What is version of ACU you are using.

Regards,
Prashant S.
Nothing is impossible
Wai-Man
Occasional Visitor

Re: Added 4 disks to array but 1 existing logical drive gone missing

Hi,

I made a mistake, it's actually a 5300 controller.

The ACU version is 7.0.1.0.

I also got a dump of the array config.

Thx.

regards,
Wai-man
Vijay_44
Honored Contributor

Re: Added 4 disks to array but 1 existing logical drive gone missing

Wai-Man,

What storage unit is connected to the SA5300 controller? Which array did you modify, the one on the SA5300 or the RA4100 and which storage unit did the existing logical drive disappear from?
There’s your problem!!! This thing is set to EVIL!
Prashant (I am Back)
Honored Contributor

Re: Added 4 disks to array but 1 existing logical drive gone missing

Hi,

Have we update firmware of the controler . If not please do so and use the offline methos to do so.

and does our hdd falls on to any one of the following options
------------------------------------------
Option Part Model Number Capacity
128420-B21 AC03632378 36.4-GB Wide Ultra SCSI-3
142676-B21 BC0367237A 36.4-GB Ultra3 SCSI
128417-B21 AD01832375 18.2-GB Wide Ultra SCSI-3
128418-B22 BD01812579 18.2-GB Wide Ultra2 SCSI
142673-B22 BD01862376 18.2-GB Wide Ultra3 SCSI
142674-B21 BDO1872377 18.2-GB Ultra3 SCSI
142671-B22 BD00962373 9.1-GB Wide Ultra3 SCSI
142672-B21 BD00972374 9.1-GB Ultra3 SCSI
328939-B22 BD00912578 9.1-GB Wide Ultra2 SCSI
336357-B21 AD00932372 9.1-GB Wide Ultra SCSI-3


Regards,
Prashant S.
Nothing is impossible
Wai-Man
Occasional Visitor

Re: Added 4 disks to array but 1 existing logical drive gone missing

Hi Prashant and Vijay,

Unfornately, we can only conduct maintenance during the maintenance window which is still a week away. Thus updates can only be done then.

I will post the findings once I had finished the work.

Thanks so much for help. Much appreciated.

Regards,
Wai-Man