ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Adding a BBWC cache module & battery to a P410 Array Controller

Ross1
Occasional Advisor

Adding a BBWC cache module & battery to a P410 Array Controller

Hello,

We've tried to add a cache module & battery to our P410 array controller on our ML330 server, but the server now fails to boot. This is what we did:

  1. Shutdown the server and unplugged the power cord.
  2. Plugged the battery into the cache module
  3. Inserted the cache module into the array controller
  4. Switched the server on

I have attached a picture of the error message we got. It seems like we should update the firmware to fix this issue? If so, can anyone provide a link to the correct download?

11 REPLIES
Robertomcat
Advisor

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Ross1
Occasional Advisor

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Thank you for your help.

Once we have installed the firmware, is it a case of shutting down the server, plugging the module in and then booting the server back up? Does the controller then need to be reconfigured or will it detect the drives as normal?

 

FabioC1
HPE Pro

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Hi 

The information  1785, only inform that don't have raid configurate for this smart array P410

Can you use press - F8  to configure Raid or use Smart Start CD.

Normally this is used for new configuration,

If you have SO or Data, in this HD, connected to P410 without RAID.

When you create a new array the HD will be formated and the data will be clear.

One more information, the battery needs 72hours to full charge 

FabioC1 - HPE Pro

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
Ross1
Occasional Advisor

Re: Adding a BBWC cache module & battery to a P410 Array Controller

We have RAID configured and we want to add a cache module to expand our array.

We did press F8 but we didn't want to format the drives.

Is it just a simple firmware upgrade that's required?

Jimmy Vance
HPE Pro

Re: Adding a BBWC cache module & battery to a P410 Array Controller


@Ross1 wrote:

Hello,

We've tried to add a cache module & battery to our P410 array controller on our ML330 server, but the server now fails to boot. This is what we did:

  1. Shutdown the server and unplugged the power cord.
  2. Plugged the battery into the cache module
  3. Inserted the cache module into the array controller
  4. Switched the server on

I have attached a picture of the error message we got. It seems like we should update the firmware to fix this issue? If so, can anyone provide a link to the correct download?


If you remove the cache module, does the controller then recognize the array(s)?

The Array information is stored on the drives. I have seen this message when drives are moved to a controller with older firmware, and a firmware update on the controller is all that is required to resolve.  I've never seen the message with just the additional of the cache module, but I guess there could be some type of firmware related information on the cache module itself that needs to be updated.

 




__________________________________________________
No support by private messages. Please ask the forum!      I work for HPE

If you feel this was helpful please click the KUDOS! thumb below!   
prewest
Occasional Collector

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Upgrade the p410 firmware to the latest version, it should see the disks after the upgrade.

Just don`t ever format the "virtual drive".

Also, did you maybe switch the SAS cables after installing the memory?

Ross1
Occasional Advisor

Re: Adding a BBWC cache module & battery to a P410 Array Controller


@Jimmy Vance wrote:

@Ross1 wrote:

Hello,

We've tried to add a cache module & battery to our P410 array controller on our ML330 server, but the server now fails to boot. This is what we did:

  1. Shutdown the server and unplugged the power cord.
  2. Plugged the battery into the cache module
  3. Inserted the cache module into the array controller
  4. Switched the server on

I have attached a picture of the error message we got. It seems like we should update the firmware to fix this issue? If so, can anyone provide a link to the correct download?


If you remove the cache module, does the controller then recognize the array(s)?

The Array information is stored on the drives. I have seen this message when drives are moved to a controller with older firmware, and a firmware update on the controller is all that is required to resolve.  I've never seen the message with just the additional of the cache module, but I guess there could be some type of firmware related information on the cache module itself that needs to be updated.

 


 

Yes, the controller was there to start with. We have only added a cache module, the error goes away when we remove the module.

Jimmy Vance
HPE Pro

Re: Adding a BBWC cache module & battery to a P410 Array Controller

If everything works as expected with the module removed, I would try this.

First and foremost, make sure you have a valid data backup

Power off, unplug drives (not necessary to remove from drive bay, just unplug from backplane connector
Install cache module and upgrade controller firmware
Power off,  plug drives back in and power back on.

All the array information is stored on each drive in the array. The newer controller firmware supports arrays created with older controller firmware.  

I have seen this error, but only when moving drives from one machine to another, where the replacement system has older controller firmware.  A firmware update resolves the issue




__________________________________________________
No support by private messages. Please ask the forum!      I work for HPE

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Did you meanwhile update the firmware?

 

You have version 5.08 installed (from year 2011), current is 6.64.

 

There are some fixes and enhancements in the firmware, maybe 300 or more ... ;-)

 

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_8930c170429546cc9c670f8dcb#tab-history


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Ross1
Occasional Advisor

Re: Adding a BBWC cache module & battery to a P410 Array Controller


@Jimmy Vance wrote:

If everything works as expected with the module removed, I would try this.

First and foremost, make sure you have a valid data backup

Power off, unplug drives (not necessary to remove from drive bay, just unplug from backplane connector
Install cache module and upgrade controller firmware
Power off,  plug drives back in and power back on.

All the array information is stored on each drive in the array. The newer controller firmware supports arrays created with older controller firmware.  

I have seen this error, but only when moving drives from one machine to another, where the replacement system has older controller firmware.  A firmware update resolves the issue


 

Thank you for that, but how can I update the firmware with the drives unplugged? I dont' have a seperate disk for the OS. Is there a bootable version of the firmware. I only have a .exe file.

Torsten.
Acclaimed Contributor

Re: Adding a BBWC cache module & battery to a P410 Array Controller

Do you have an OS running on this server?

 

No need to unplug the drives, just run the update utility followed by a reboot.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!