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01-29-2019 08:24 PM
01-29-2019 08:24 PM
Alert Error - SmartArray P420i - HP DL360p Gen8 E5-2630v2 Base US
I have a virtualized server in Vmware 5.5, within the Health Status it indicates that it has an alert in the Storage category, specifically in the SmartArray P420i controller but I do not have more information, that the error is due or how to see more detail.
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01-31-2019 06:06 AM - edited 01-31-2019 06:15 AM
01-31-2019 06:06 AM - edited 01-31-2019 06:15 AM
Re: Alert Error - SmartArray P420i - HP DL360p Gen8 E5-2630v2 Base US
Hi jonrojrojas,
Few things you can check
- Logon to the iLO web interface
Check under Information -> System Information -> Storage
Is there any problem reported on the Phsycal drives or Logical drives ?
Check under System Information -> Integrated Management Log
Is there any errors logged regarding the array controller, cache, battery or the hard drives ? - Log on to Array Configuration Utility / HPE Smart Storage Administrator
- Since this is ESXi, reboot server and press F10 during POST to launch Intelligent Provisioning
- Select ACU or HPE SSA
- Look for any Warnings or Errors
- ADU report can be collected for analysis by HPE support - ADU report can be collected without rebooting server,
- Install HPE ESXi Utilities Offline Bundle for VMware vSphere 5.5 or the HPE Smart Storage Administrator (HPE SSA) CLI for VMware 5.5 on the ESXi server
- On the remote client server, install
- HPE Smart Storage Administrator Diagnostic Utility (HPE SSADU) CLI for Windows 64-bit
- VMware vSphere CLI 5.5 - Copy exe from C:\Program Files\hp\hpssaducli\bin to this folder C:\Program Files (x86)\VMware\VMware vSphere CLI\bin
- Run command from folder C:\Program Files (x86)\VMware\VMware vSphere CLI\bin
- ssaduesxi --server=<server_ip_address> --user=<username> --password=<password> --file=<targetfile.zip>
Eg : > ssaduesxi --server=x.x.x.x --user=root --password=Password@123 --file=adu-report.zip
4. Collect Active Health System Logs which can be analysed by HPE support
iLO web interface -> Information -> Active Health System Log -> Download
Hope this helps.
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