Array Controller [Embedded] has failed

[Amir Mohd.]

Hi

i have HP DL380 Server with two Hard disk 72.8 GB (15K) configured as RAID1+0. When i added a new one hard disk 146.8 GB (15K)is not dedicated and this error logged on the System Event viewer

Event ID: 24597
Sorce: CPQCSSE

Physical Drive on DEVICE ID 2 on Port 2 of
Array Controller [Embedded] has failed.
Failure Code: 0x14.

please help

[Igor Karasik]

Amir,
Do you have red light on the new 146 Gb drive?

[Amir Mohd.]

Nope no Red light which Indicating failure of the new hard disk, no light at all.

[Amir Mohd.]

any soultion ??????

[Igor Karasik]

Amir, which DL380 generation (G1, G2, G3, G4) you have?
Have you installed last firmware for your SmartArray controller?

[Amir Mohd.]

Hi Igor

It is Generation 4 but I am not able to see the firmware the ACU is not working as well.

your advice will be appreciated ...Thanx

[Igor Karasik]

Amir, you can see firmware version during POST proccess (before OS boot)
Anyway, try to update to last version 2.58
Online update from windows: http://h18000.www1.hp.com/support/files/server/us/download/23686.html
Also, do you have another spare SCSI drive to test?

[Miika T]

Have you tried the new drive in other bays? Just make sure that your scsi backplane is ok.

-Miika