Array Controller is in a lock-up state

[Sandra Soeksen]

I'm using the DL360 G5. After installing the cache battery the following message appears on the boot screen:

"1783- Slot 0 Array Controller is in a lock-up state due to a hardware configuration failure (Controller is disabled until this problem is resolved)"

I have already switched off the battery, but the messages still exists.

Any ideas?

[Farooq Saleem]

Hi Sandra,

Please give some clarifications:

What controller are you using?
Is it compatible with your server?
Did you try other slot?
Did you unplug the battery and try again?
Did you try the array controller card and battery on other server?

Try these options.

[Andrew Young_2]

Hi Sandra.

You will need to hit F8 when the controller boots to get into the RAID controller maintenance menu and fix the controller configuration.

Regards

Andrew Y

[Sandra Soeksen]

Hi Farooq!

Before I plugged in the battery the first time, everything worked fine.

> What controller are you using?
I'm using a built in P400i Controller with a 256MB Module

>Is it compatible with your server?
It should be because it was build in when I bought the server.

> Did you try other slot?
No, the controller is in a fixed position on the Mainboard. I can plug it off but I can't plug it in into another place.

> Did you unplug the battery and try again?
Yes, without the battery it doesn't work also.

>Did you try the array controller card and battery on other server?
Yes, it also doesn't run on another DL360.


Sandra

[Sandra Soeksen]

Hi Andrew,

unfortunately I can't hit F8 because then the "Integrated Lights-out 2" menu appears.

I have also tried to run the ACU tool that is on the HP Smart Start CD. But the Controller
is not found and so I can't do any maintenance.


Sandra

[Andrew Young_2]

Hi Sandra.

Un fortunately at this stage you now need to log a support call with HP on the warantee. It looks like the config on the onboard P400 is corrupt. There is no way as far as I know of resetting the flash on these boards. It usually means a main board replacement unless there is a way of doing a reset that they may be able to tell you over the phone.

Regards

Andrew Y

[Sandra Soeksen]

Hi Andrew,

this sounds awful...
I will get in contact with the HP support. Unfortunately I have the same problem on another new machine. Looks like a kind of bug or something. I will let the forum know what is was.

Thanks for help
Sandra

[KarloChacon]

Hi Sandra

"unfortunately I can't hit F8 because then the "Integrated Lights-out 2" menu appears"

you have to press F8 when the controller appears con POST after the ilo

but is the controller showed on POST?

because on POST usually I press first F8 to enter ilo, and second when I need to get in to array configuration utility of the controller

regards

[Mick Marshall]

Had same problem myself. Had to get engineer out to fix.

[KarloChacon]

hi Sandra

yes forget what I wrote before

this error 1783, Andrew completely right

Contact your HP support representative for assistance.

1783
http://www.docs.hp.com/en/J6369-90037/apcs01.html

regards