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Array controller battery DL380

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Flux
Occasional Visitor

Array controller battery DL380

Hi Yall,
server DL380G4
Replaced cache battery didt help. Still same message.
Summary shows that battry is low on the battery pack1 but seems that there is no battery pack installed in this server.

any help appriciated ty


LOG:
SLOT SUMMARY:
Slot Num Slot Type Array Controllers and Host Adapters Detected
-------- --------- --------------------------------------------
SLOT 0 PCI Smart Array 6i Controller

SLOT 0 Smart Array 6i Controller ERROR REPORT:

Array accelerator status:
Temporarily disabled
Batteries are not fully charged
Battery failure on battery pack 1, replace battery.

6 REPLIES
sgunelius
Valued Contributor
Solution

Re: Array controller battery DL380

Are you running the latest firmware for the SA-6i? I seem to recall something similar and it was a false-positive. Upgrading firmware resolved the issue for me.

Cheers,

Scott
Michael A. McKenney
Respected Contributor

Re: Array controller battery DL380

Do the firmware on the controller.
Murali_V
HPE Pro

Re: Array controller battery DL380

Hi,
yes, you need to update the firmware to resolve this issue and refer the following customer advosiry for more information:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01213272

Visit the following URL for HP Smart Array 6i Controller - Download drivers and software

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=426655〈=en&cc=us&prodTypeId=329290&prodSeriesId=426654&taskId=135

Regards,
Murali Mohan
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Murali_V
HPE Pro

Re: Array controller battery DL380

Hi Flux,
Is this issue resolved?
Regards,
Murali Mohan
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Flux
Occasional Visitor

Re: Array controller battery DL380

Ive updated the firmware and didnt resolve the issue still same error message.

Array accelerator disabled.

This weekend i'm planning to replace the cache battry "CR2450"

message keeps saying battery pack 1 but this server doesnt have a battery pack
diabolo
Visitor

Re: Array controller battery DL380

I have the same problem but after changing the battery, I'm still with the error "Battery failure on battery pack 1, replace battery"