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BSOD - Operating System failure SBS2011 (Windows bug check, STOP: 0x0000003B

 
Unrealone1
Occasional Advisor

BSOD - Operating System failure SBS2011 (Windows bug check, STOP: 0x0000003B

0

Hi all,

 

I have SBS2011 ML350 G6 Server which today randomly BSOD. Error in the HP Management software:

Operating System failure (Windows bug check, STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF960002D0F5E, 0xFFFFF88010182740, 0x0000000000000000))

 

I looked at the dump in the BSOD viewer and it reported:

 

Bug check string: SYSTEM_SERVICE_EXCEPTION

Bug check code: 0x0000003b

Caused by driver: win32k.sys

 

Any ideas what may have caused this?

2 REPLIES
xmate
Valued Contributor

Re: BSOD - Operating System failure SBS2011 (Windows bug check, STOP: 0x0000003B

A lot of things can cause this BSOD. Try to remember - what were you doing when the BSOD happened and if there were any software updates or windows patches installed just before BSOD.

As the first step I can recomend to update the drivers to the latest version. For examle by using SPP.

 

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Med-H
Frequent Advisor

Re: BSOD - Operating System failure SBS2011 (Windows bug check, STOP: 0x0000003B

Hello,

 

Regarding the issue on the server  ML350 G6 "BSOD"

A lot of things can cause this BSOD ( hardware or software issue ).

 

  • First step : what I recomend to you is to  update the drivers to the latest version SPP.
  • also i f you want to know the root cause of the issue you can confugure a memory dump :

Procedure to capture a kernel memory dump file :

 

=>Make sure the page file is in C: drive and has the size of at least 1 times the amount of physical RAM.

=>Also ensure that your BIOS are up to date.

 

=>Under System properties>Advanced tab> Setting button under Startup & Recovery, Make sure the dump type is selected as “Kernel Memory Dump” and also check the path. By default it should be   %SystemRoot%

 

=> A memory dump will be generated ( c: / windows)

 

once you have the meory dump, you need to contact HP technical support in order to analyze it.

 

Please let me know if you need any further information.

thanks.

I am an HP employee