BSOD - Pulled from web! - HP SA SAS/SATA Controller Driver for Windows Server 2012 v62.26.0.64 !

[grimson]

Today my collegue experienced a BSOD on a Windows 2012 Server.

This was while backupping virtual machines thru Veeam.

Currently this could be a disaster because because of the way Veeam uses snapshots and a BSOD crashed the server and therefore the snapshots would remain activated which could fillup the datastores.

Anyhow, somehow HP withdrew version v62.26.0.64 from the website without any information.

Only version 62.24.2.64 (26 Oct 2012) is now available and showed as 'the latest' (revision information)

v62.26.0.64 is included in the SPP2013.02.0 Support Pack, so be warned!

http://ftp.hp.com/pub/softlib2/software1/doc/p1822529277/v85395/SPP2013.02.0-ServerSupportGuide.pdf

Still shows up here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4091432&prodTypeId=15351&prodSeriesId=4091412&swLang=8&taskId=135&swEnvOID=4138#113214

6th of june -> Still unknown why driver was pulled.....

[Suman_1978]

Hi,

It would be helpful if you could post the BSOD Error message and code.

It will help others who have installed Windows 2012 on their servers.

Thank You!
I am a HP employee.

[grimson]

Hi Suman!

Thanks for the reply, unfortunately my colleague doesn't have the memory.dmp available because he's not on the premises yet. This would be next Tuesday.

But the question remains why HP took the v62.26.0.64 driver version offline without (yet) any 'customer advisory'.

If I do obtain the stop code or any information about this BSOD I will post it.

Regards,

Arian!

[Suman_1978]

Hi,

SmartArray Controller Driver version 62.26.0.64, the file name was cp018214.exe

Unfortunately this file is not available from hp.com

Googlig cp018214.exe gives various links to hp website but later it fails.

Yes and there is no advisory or any communication about the missing file.

Thank You!
I am a HP employee.

[grimson]

Stop ERROR from minidump

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa8833da6110, memory referenced
Arg2: 000000000000000a, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88000bbfc74, address which referenced memory

[Suman_1978 · Accepted solution]

Hi,

The attached log shows:

MODULE_NAME: HpCISSs2
IMAGE_NAME:  HpCISSs2.sys

HPCISSS2.SYS is part of Smart Array SAS/SATA Controller Driver.

And here is the Customer Advisory you are looking for.

Thank You!
I am a HP employee.

[grimson]

Thanks!

I got an HP Alert e-mail with the advisory :)

You beat me to it :)

Case closed