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BSOD on ML350 G6

ctsialis
Occasional Contributor

BSOD on ML350 G6

I got a BSOD on a Proliant ML350 G6 with the logs showing the following:
Blue Screen Trap (BugCheck, STOP: 0x0000001A (0x0000000000041201, 0xFFFFF680000EA968, 0xED10000156F55867, 0xFFFFFA800B1E2FC0))

On reboot the server reported an error on the raid controller SmartArray P410i but i couldn't find anything in the logs after the reboot

Any ideas?
9 REPLIES
Matt Larkin
Occasional Advisor

Re: BSOD on ML350 G6

Updated firmware/drivers?

I'm getting simmilar issues, but i get no error reports or dump files..
tinkerbell_1
Occasional Visitor

Re: BSOD on ML350 G6

Getting same think on DL380 G6

Nothing in Windows logs either.

Windows 2008 r2
Did not check firmware yet.

I go into the Smart Array utility, server locks up.
System also locked previously during backup operations.
marcus1234
Honored Contributor

Re: BSOD on ML350 G6

the g 6 comes with 3 power supplies i guess you have the 400w range they are s>>>T

not enough power to the RAM in time for the oS and HDD and so it crashes. the issue sometimes caused by using 2 power supplies of diff power,
remove this 460 psu
511777-001 AC hot-swap power supply - 460 watts
but if you are using this one 460 replace it

use this HP 750W Power Supply
Part Number - AC 750W PSU 512327-B21

enjoy :)

Matt Larkin
Occasional Advisor

Re: BSOD on ML350 G6

Really?

This would be the 2nd or 3rd unit of simmmilar config we have deployed, this one is the lowest spec w/least drives and/or no add-in cards

Not that i disagree with what you are saying, but i would be very unimpressed if what is almost a base config of a ml360 can't operate as it should

although, one would assume if this was a power issue that it would happen during times of load? i can put the unit under heavy load and it does not crash, and the crashing/bugchecks generaly report simmilar things (0x01a of 0x07f) - so far I've replaced the PSU, maybe I will try replacing the main board before I order a secondary psu?

Thanks ;)


marcus1234
Honored Contributor

Re: BSOD on ML350 G6

matt this is a new psu developed for 6 series it looks like it will have same notorious issues as the famous 403781-001

as of date it is following nicely in its footsteps....

fyi

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1259441644163+28353475&threadId=1118732

&

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1259441759921+28353475&threadId=1187865


This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33
marcus1234
Honored Contributor

Re: BSOD on ML350 G6


forgot to mention look at back of psu at connectors any black marks , arc traces will indicate possible.. power issues
marcus1234
Honored Contributor

Re: BSOD on ML350 G6

Matt Larkin
Occasional Advisor

Re: BSOD on ML350 G6

interesting, so you'd be infering the 460w psu is faulty (in design)

hungry
Frequent Advisor

Re: BSOD on ML350 G6

Indeed updating the bios is a very potential solution, see:
http://www11.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c01199416-2

Furthermore, did you configure your dimms properly? See user guide p. 46
http://www11.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c01711832-2

and check the part nos. of the dimms to identify them as U or RDIMM

What was the POST error message for the P410i? Can you trace this back in the Integrated Management Log viewer? (is it a reoccuring message?) What does the Array Diagnostics Utility report show?

Are there any amber/ red leds at the frontpanel?

Are there any amber leds on the systemboard? If so, use the stickers on the cover to find out what these amber leds indicate.

You got a dream... You gotta protect it. People can't do somethin' themselves, they wanna tell you you can't do it. If you want somethin', go get it. Period. - Pursuit of Happyness