ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Base system device driver missing on HP Proliant DL380 Gen9

 
Highlighted
Occasional Visitor

Base system device driver missing on HP Proliant DL380 Gen9

Hi All;

I have  HP Proliant DL380 Gen9 server and recently I upgraded the processor from intel® Xeon® cpu E5-2620 v3 @ 2.4 GHz    to           intel® Xeon® cpu E5-2620 v4 @ 2.1 GHz. After that the Base system device driver  is missing found on device manager. The hardware ID is 

PCI\VEN_8086&DEV_6F6E&SUBSYS_00000000&REV_01
PCI\VEN_8086&DEV_6F6E&SUBSYS_00000000
PCI\VEN_8086&DEV_6F6E&REV_01
PCI\VEN_8086&DEV_6F6E
PCI\VEN_8086&DEV_6F6E&CC_088000
PCI\VEN_8086&DEV_6F6E&CC_0880

And I also installed the driver cp029724.exe from below link but still not taken the required driver. Please help to get me the required drivers for server 2012 R2.
https://downloads.hpe.com/pub/softlib2/software1/sc-windows-fw/p122584544/v118124/cp029724.exe>

2 REPLIES 2
Highlighted
Frequent Advisor

Re: Base system device driver missing on HP Proliant DL380 Gen9

Hello Mukesh4

The component  cp029724.exe you have installed updates the Server Platform Services (SPS)/Management Engine (ME) Firmware only.

Since you moved from  intel® Xeon® cpu E5-2620 v3 (Haswell) to  intel® Xeon® cpu E5-2620 v4 (Broadwell) ,  DDRIO channel drivers will be different , and hence the missing driver with a yellow bang on device manager 

You will need to install HPE ProLiant Gen9 Chipset Identifier for Windows Server 2012 R2 , below is the download link 

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_cb8d45c15706411e8416dae1af&swEnvOid=4168

Regards,

Shwetha 

I am an HPE Employee
Highlighted
Occasional Visitor

Re: Base system device driver missing on HP Proliant DL380 Gen9

Thanks Shwetha;

The issue is fixed now. Thaks a lot.