Black screen system hangs

[dentistcorn]

Hi,

Have a situation where we are getting unexpected shutdowns and a black screen. Very similar to this: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EM020215_CW01.

However, agents are up to date. Any ideas where to look. The server is a DL-760 with six processors 4 GB memory and a RILOE card.

[kcpant]

hi,

I suspect the URL you posted is incorrect, is it?

[dentistcorn]

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EM020215_CW01

sorry the period at he end was causing the problem.

[Oleg Koroz]

How often this happened?
Verify and install latest System ROM along with Latest PSP 7.20
http://h18023.www1.hp.com/support/files/server/us/index.html

what additional Components installed to Server PCI cards ?

[dentistcorn]

Latest ROM is there. All the agents are 6.40.

The shutdown is as in the CA. The system doesn't even register an event other than an unexpected shutdown. Apparently this started happening in late 2003. It happens once every four to six months. The team that was here before could not figure it out either.

I think it's the system board or the RILOE. But there was a suggestion it could be the stepping level of the processors.

[Oleg Koroz]

4 to 6 months pretty long time to expect results, however you right; swapping around CPU, shuffle them by Pairs, 1&2 to 3&4 ... 5&6 to 1&2
Update: System agents to 7.20, check Survey.txt report for stepping if necessary. Check RILOE Firmware.

[dentistcorn]

thanks... RILOE is coming out. Pairing up the procesors is a good idea.

Thanx

[Prashant (I am Back)]

Hi glavor,

Same kind of senario Any update what happened at you end

Prashant S.