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Black screen system hangs

dentistcorn
Regular Advisor

Black screen system hangs

Hi,

Have a situation where we are getting unexpected shutdowns and a black screen. Very similar to this: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EM020215_CW01.

However, agents are up to date. Any ideas where to look. The server is a DL-760 with six processors 4 GB memory and a RILOE card.
7 REPLIES
kcpant
Trusted Contributor

Re: Black screen system hangs

hi,

I suspect the URL you posted is incorrect, is it?
PreSales Specialist
dentistcorn
Regular Advisor

Re: Black screen system hangs

Oleg Koroz
Honored Contributor

Re: Black screen system hangs

How often this happened?
Verify and install latest System ROM along with Latest PSP 7.20
http://h18023.www1.hp.com/support/files/server/us/index.html

what additional Components installed to Server PCI cards ?
dentistcorn
Regular Advisor

Re: Black screen system hangs

Latest ROM is there. All the agents are 6.40.

The shutdown is as in the CA. The system doesn't even register an event other than an unexpected shutdown. Apparently this started happening in late 2003. It happens once every four to six months. The team that was here before could not figure it out either.

I think it's the system board or the RILOE. But there was a suggestion it could be the stepping level of the processors.
Oleg Koroz
Honored Contributor

Re: Black screen system hangs

4 to 6 months pretty long time to expect results, however you right; swapping around CPU, shuffle them by Pairs, 1&2 to 3&4 ... 5&6 to 1&2
Update: System agents to 7.20, check Survey.txt report for stepping if necessary. Check RILOE Firmware.




dentistcorn
Regular Advisor

Re: Black screen system hangs

thanks... RILOE is coming out. Pairing up the procesors is a good idea.

Thanx
Prashant (I am Back)
Honored Contributor

Re: Black screen system hangs

Hi glavor,

Same kind of senario Any update what happened at you end

Prashant S.
Nothing is impossible