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Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

 
Greg Cecil
Occasional Visitor

Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

Hello,

First time post here. Hope you can help?

I'm getting a regular bug check on a dl380 G4.

Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

The server never stays up for more than 24 hours. It's got a SmartArray 6400 controller in, running RAID5. OS is Win2k3.

I'd really appreciate any suggestions. Unfortunatley, she's out of warranty...:-(
7 REPLIES
James ~ Happy Dude
Honored Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

Hello Greg,
Have you referred :
http://support.microsoft.com/kb/904779

Regards,
Greg Cecil
Occasional Visitor

Re: Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

Hi James,

Thanks for the reply. I checked out that KB. The server is patched to SP2 already so it didn't help.

Have you any other suggestions?

Greg

James ~ Happy Dude
Honored Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

Greg,
Check this one :
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00632006

I know you are not using SSCD7.4 now... but have a look at the Scope & resolution.

Regards,
James ~ Happy Dude
Honored Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

Whats the PSP version installed ? 8.10 ?

Regards,
Greg Cecil
Occasional Visitor

Re: Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

8.00

I'll update to 8.10

Brian_Murdoch
Honored Contributor

Re: Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

Greg,

Please have a look at the attached document. I noticed that two of the associated paramaeters from your stop code, 0x00000003 and 0x80967BBC were the same as in this advisory however I'm not sure that this is significant.

Try the patch for the storport driver as suggested to see if things remain stable with it disabled.

I hope this helps,

Brian



Greg Cecil
Occasional Visitor

Re: Blue Screen Trap (BugCheck, STOP: 0x000000F4 (0x00000003, 0x85C4FD88, 0x85C4FEEC, 0x80967BBC))

Thanks all for taking the time to reply. Realy appreciate your help

I removed the battery backed cache from the controller - 274779-001 - after reading the scope and resolution James suggested. It hasn't rebooted since so fingers crossed.