Blue Screen Trap (Bugcheck 00000050.....)

[Ayman Altounji]

Dear Sir/Madam,

I would kindly appreciate it if someone would help us to solve this problem. One or both Cluster Nodes boots up intermittently any time during the day or during the week. The error Message from CIM Log Viewer display the message:

Blue Screen Trap (Bugcheck 00000050 : e25a8761 00000001 f5d00515 00000001 .......................

We have installed the latest Compaq Support Pack, re-installed the nodes from scratch, etc... but the problem is still there. Our configuration is as follow:

2 x Compaq DL380 (Node 1 and Node 2) 1133 Mhz.
Compaq StorageWorks 64 bit/66 Mhz Fibre Host Bus Adapter
Compaq StorageWorks Fibre Channel Filter Driver

This is an extract from MS WinDbg Debuger of Memory Dump when one of the node crashes.

============================================================
Thread Create: Process=0, Thread=0
DMKD: Unable to get address of debugger data list
Module Load: C:\WINNT\symbols\EXE\ntoskrnl.pdb (symbols loaded)
C:\WINNT\symbols\EXE\NTOSKRNL.dbg for C:\WINNT\system32\NTOSKRNL.EXE (has mismatched timestamps sym 0x384D4CFD img 0x3AD7AD60 )
Could not get address of KiProcessorBlock
Kernel Debugger connection established for U:\MEMORY.DMP
Kernel Version 2195 Free loaded @ ffffffff80400000
Bugcheck 00000050 : e25a8761 00000001 f5d00515 00000001
Stopped at an unexpected exception: code=80000003 addr=ffffffff80449b3f
Hard coded breakpoint hit
Module Unload: C:\WINNT\system32\NTOSKRNL.EXE
Module Load: C:\WINNT\symbols\EXE\ntoskrnl.pdb (symbols loaded)
C:\WINNT\symbols\EXE\NTOSKRNL.dbg for C:\WINNT\system32\NTOSKRNL.EXE (has mismatched timestamps sym 0x384D4CFD img 0x3AD7AD60 )
Module Load: C:\WINNT\symbols\DLL\halaacpi.pdb (symbols loaded)
Module Load: C:\WINNT\system32\BOOTVID.DLL (symbol loading deferred)
Module Load: ACPI.SYS (symbol loading deferred)
Module Load: WMILIB.SYS (symbol loading deferred)
Module Load: PCI.SYS (symbol loading deferred)
C:\WINNT\symbols\DLL\HALAACPI.dbg for HALAACPI.DLL (has mismatched timestamps sym 0x381F8C67 img 0x3A248741 )
Module Load: ISAPNP.SYS (symbol loading deferred)
Module Load: PCIIDE.SYS (symbol loading deferred)
....
....
....
Module Load: NAVENG.SYS (symbol loading deferred)
Module Load: C:\WINNT\system32\RDPDD.DLL (symbol loading deferred)
Could not get address of KiProcessorBlock
Finished re-loading kernel modules
============================================================

Regards

A. Kamar-eddine

[Ayman Altounji]

This issue requires a higher level of technical support than can be provided via this forum.

You should contact your local HP (Compaq) technical support center to open a support case. The following link provides information on who to contact in your area:

http://www.compaq.com/support/contact_compaq/worldphones.pdf

Thanks,
Doug