Blue Screen

[Mike Patty]

I recently installed Secure Path 4.0C and Storage Growth 1.0 on a BL20p G2 and every once in a while it Blue Screens then the following error shows up in the iLo log: Abnormal Program Termination (BugCheck, STOP: 0x0000007E (0xC0000005, 0xF70CE7DB, 0xF79069E8, 0xF7906638)) Any ideas?

[Tarek Kawach · Accepted solution]

Hi Mike:

Make sure you have latest firmware for that server:

Systems ROMPaq Firmware Upgrade Diskette for HP ProLiant BL20p G2 (I04) Server
version 4.08 I04-06/23/2004 (22 Jul 04)
http://h18023.www1.hp.com/support/files/server/us/download/21285.html

Version before above fixed these issues.


version 4.07 I04-05/01/2004 (12 May 04)

ProLiant BL20p G2 ROM I04 (05/01/2004)
Resolved an intermittent problem which may manifest itself as a Windows blue screen, Linux kernel panic (kernel oops), or a system lock-up after which the OS is halted and requires a reboot. These OS problems may occur during installation of the HP ProLiant Support Pack (PSP) or anytime after installation. This problem is seen more frequently with higher speed processors.

The Windows blue screen failure code may vary but the most frequently observed bug check stop code values are as follows:

0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL
0x0000001E KMODE_EXCEPTION_NOT_HANDLED
0x0000000A IRQL_NOT_LESS_OR_EQUAL
0x0000001A MEMORY_MANAGEMENT
0x000000C2 BAD_POOL_CALLER
0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
The Windows failure occurs when running the HP ProLiant Advanced System Management Controller Driver or the HP ProLiant iLO Advanced and Enhanced System Management Controller Driver. The failure can occur when the system is idle or under load.


Tarek.

[Cheryl Griffin]

There are several documents on Microsoft that can help troubleshoot the Blue Screen messages
http://www.google.com/search?hl=en&lr=&as_qdr=all&q=+site%3Amicrosoft.com++STOP%3A+0x0000007E+0xC0000005

[Mike Patty]

I updated the firmware