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Blue Screen

Ayman Altounji
Valued Contributor

Blue Screen

After installing the new Support Paq (Version 5.50) everytime I restart the server I get a BSO while Windows 2000 is shutting down. The BOS I get is KMODE_EXCEPTION_NOT_HANDLED. The file that is talks about is cpqss.sys. I rebuilt this machine (it is a test server) and applied version 5.40 of the Support Paq and did not have this problem. As soon as 5.50 gets loaded on the server Blue Screens everytime. I was wondering if anyone knows what is going on. Thanks!
13 REPLIES
Ayman Altounji
Valued Contributor

Re: Blue Screen

I've got the same problem with support Paq 5.50 w2k sp3 and a Proliant 6500
jul
Ayman Altounji
Valued Contributor

Re: Blue Screen

I am having the same problem with a Proliant 6000 and version 5.50 of the support Paq.
Ayman Altounji
Valued Contributor

Re: Blue Screen

I'm running SP3 for W2K too. I just put 5.40A back on the server and everything runs fine. Now if I could just figure out why it is acting like this.
Sunil Jerath
Honored Contributor

Re: Blue Screen

Hello,
Please update the system BIOS and firmware version of array controller before upgrading the support paq.

Regards,
Ayman Altounji
Valued Contributor

Re: Blue Screen

All the firmware is up to date and it still Blue Screens with a STOP error. The controller is a 3100ES at rev A v 4.50 and the System is at P43(12/28/1999). Even the Firmware on each SCSI disk is up to date...
Ayman Altounji
Valued Contributor

Re: Blue Screen

I do now what. I checked what was on the system with what was posted on the website for the drivers and stuff.
Eric Summers
Occasional Contributor

Re: Blue Screen

I have the same problem. I have 2 Proliant 6500 servers (Quad PPro 200) with Smart-2DH controllers. All applicable ROMPaqs have been applied. Whenever I shutdown or restart the system generates a blue screen on cpqss.sys. The OS is W2K Advanced server with sp3 and version 6 of the support paq. This problem also happened with sp2 and version 5.50 of the support paq. The servers run great unless you try to shut them down. Any ideas?
mike fell
Occasional Visitor

Re: Blue Screen

I have the same error with same scenerio on a 6500. All Compaq updates and Microsoft updates have been installed (subsystems and OS). Everything works fine on the 2000 loaded on this 6500 until PSP 5.50 is loaded. PSP 6.0 didn't make any difference. Come on HP show us your mettle and communicate!
Mesh_1
Occasional Visitor

Re: Blue Screen

So is there still no solution other than running Support Paq 5.4? I have the same problem and I am on a Proliant 6500.
Eric Summers
Occasional Contributor

Re: Blue Screen

I was having the same problem. I updated to the new 6.10 agants and the problem went away.
Dana Crosby
Occasional Visitor

Re: Blue Screen

I'm running into the same problem with a fresh 2KSP3 + SmartStart 5.50. I'm working on updating to SSD 6.30A but it keeps BSODing during the updates.

Has anyone tried SmartStart 6.30A?
Mark_216
Occasional Advisor

Re: Blue Screen

I have the same problem, but onnly one thing has changed and it used to work before this change: I added a second SMART-Arrray 3200 Controller to my Proliant 6000 to control the 3rd Drive change on its own channel. - Now every time I shutdown the server I get this CPQSS.SYS STOP error.

Is there really no answer to this problem?
Sunil Jerath
Honored Contributor

Re: Blue Screen

Hello Folks,
I did come across this issue a couple of times and here are the details as to what is the Cause:

There have been three System Management Drivers: the Integrated System Management Driver, the System Management Driver, and the Advanced System Management Driver. Depending on which model of Proliant you have, you would use the appropriate driver. The listed proliants use the regular System Management Driver.

Resolution/Workaround :
Downloading and installing the 5.40 CSP has resolved all three of my cases. You do not need to uninstall anything, but you must check "Overwrite Newer Files" or it will not install anything.


http://www.compaq.com/support/files/server/us/download/13061.html

Or try the following:

To resolve this you will need to edit the registry. Edit at your own risk.

The critical keys are in: HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFCl-087002BEl0318}. In this section you will find two keys called "UpperFilters" and "LowerFilters", and you will need to delete both of these keys and reboot in order to restore Windows 2000 to the default CD driver.

Regards,