CPQ32FS.SYS Error

[K. Prabakaran]

"The device driver,CPQ32FS2,reported a critical condition:SCSI controller failure (slot 0)"as Data Restore. Iam using the 110/220GB SDLT Drive for Data Backup/Restore.

Pls give a solution.

[Prashant (I am Back)]

Hi,

Try to re-install the drive and use the Daignostic tool form HP L&TT from following site.
www.hp.com/support/tapetools
Install on the server and check again.


where as error infor provided check the following doccument

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Slow Tape Backup Performance May Occur During VERITAS Tape Backups Using Certain Versions Of The CPQ32FS2.SYS Driver In a Windows NT 4.0 or Windows 2000 Environment With A TL892 Tape Library
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RELEASE DATE: February 2003

DESCRIPTION
A ProLiant server running Microsoft Windows NT Server 4.0 using the CPQ32FS2.SYS driver Version 4.4.14.0 may experience slow tape backup performance with a StorageWorks TL892 Tape Library configured on the 32-bit PCI Dual Channel Wide Ultra SCSI Controller that ships with the library.

Note: CPQ32FS2.SYS Version 4.4.14.0 shipped with SmartStart Release 5.30.

The CPQ32FS2.SYS driver version 4.4.14.0 for Windows NT 4.0 fails to negotiate the proper synchronous transfer rate when the TL892 Tape Library is connected to the 32-bit PCI Dual Channel Wide Ultra SCSI Controller Library Adapter Card. The result is slow backup performance with approximately 5MB/S data transfers occurring.

This problem was observed using the following hardware configuration and running VERITAS Backup Exec Version 8.5 and Computer Associates Brightstor ArcServe 2000 to perform the tape backup; however, it could occur on other ProLiant servers or in a Microsoft Windows 2000 Server environment:

ProLiant 1850R 400MHz (System ROM Revision 07/20/01) with 64-MB RAM
32-bit PCI Dual Channel Wide Ultra SCSI Controller Library Adapter Card
TL892 Tape Library with Robot Firmware Revision 525
DLT 35/70 Drives with Firmware Revision V97
Microsoft Windows NT Server 4.0 with Service Pack 6A
ProLiant Support Pack from SmartStart Release 5.30
VERITAS Backup Exec Version 8.5 with VERITAS drivers from release 29A for tape drives and robot


SCOPE
Any ProLiant server running Microsoft Windows NT Server 4.0 using the CPQ32FS2.SYS driver version 4.4.14.0 (or earlier) with a StorageWorks TL892 Tape Library configured on the 32-bit PCI Dual Channel Wide Ultra SCSI Controller that ships with the library.


RESOLUTION
To correct this problem, upgrade the CPQ32FS2.SYS driver by downloading one of the following Smart Components:


CP002544 - hp ProLiant 32-Bit SCSI Controller Driver for Windows NT 4.0 Version 4.13.2.0
http://h18007.www1.hp.com/support/files/server/us/download/15643.html
CP002571 - hp ProLiant 32-Bit SCSI Controller Driver for Windows 2000/.NET Server 2003 Version 5.17.2.0
http://h18007.www1.hp.com/support/files/server/us/download/15670.html
Note: This problem was corrected beginning with the CPQ32FS2.SYS driver available in ProLiant Support Pack Version 5.50 for Windows NT 4.0 or Windows 2000 from SmartStart Release 5.50.



HARDWARE PLATFORMS AFFECTED: ProLiant 1200, ProLiant 1500, ProLiant 1600, ProLiant 1850R, ProLiant 2500, ProLiant 3000, ProLiant 400, ProLiant 4500, ProLiant 5000, ProLiant 5500, ProLiant 6000, ProLiant 6400R, ProLiant 6500, ProLiant 7000, ProLiant 800, ProLiant 8000, ProLiant 8500, ProLiant 850R, ProLiant CL1850, ProLiant CL380, ProLiant DL320, ProLiant DL360, ProLiant DL380, ProLiant DL380 G2, ProLiant DL380 G2 Packaged Cluster, ProLiant DL380 G3, ProLiant DL580, ProLiant ML330, ProLiant ML350, ProLiant ML350 G2, ProLiant ML370, ProLiant ML370 G2, ProLiant ML370 G3, ProLiant ML530, ProLiant ML570, ProSignia 300, Prosignia Server 720, Prosignia Server 740

COMPONENTS AFFECTED: DLT, DLT Library, Tape Drive: DLT

OPERATING SYSTEMS AFFECTED: Advanced Server, Server, Server 4.0, Windows 2000, Windows NT 4.0

SOFTWARE AFFECTED: Non-Software Specific

THIRD PARTY PRODUCTS AFFECTED: Computer Associates Brightstor ArcServe 2000, Veritas Backup Exec Version 8.5

DOWNLOADABLE FILES: hp ProLiant 32-Bit SCSI Controller Driver for Windows 2000/.NET Server 2003, hp ProLiant 32-Bit SCSI Controller Driver for Windows NT 4.0

Regards,
Prashant S.

[Prashant (I am Back)]

Certain Versions Of The CPQ32FS2.SYS Driver Fail To Negotiate Ultra Speeds With Wide Ultra SCSI Drives On ProSignia 740 Integrated Wide Ultra SCSI-3 Controller
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RELEASE DATE: February 2003

DESCRIPTION
A ProSignia 740 server configured with Wide Ultra SCSI hard drives attached to a Wide Ultra SCSI controller may be unable to negotiate Ultra SCSI speeds when using the 32-Bit SCSI Controller driver (CPQ32FS2.SYS) from ProLiant Support Pack Version 5.30 through Version 6.10 in a Microsoft Windows NT Server 4.0, Microsoft Windows 2000 Server or any edition of Microsoft Windows Server 2003 environment.

Note: While this problem has been observed on a ProSignia 740 server running Windows 2000 Server with Wide Ultra-2 SCSI hard drives configured on the Integrated Wide Ultra SCSI-3 controller, the problem could occur on other ProLiant and ProSignia servers.


SCOPE
Any ProSignia 740 server configured with Wide Ultra SCSI hard drives attached to a Wide Ultra SCSI controller using the following versions of the 32-Bit SCSI Controller driver (CPQ32FS2.SYS) in a Microsoft Windows NT Server 4.0, Microsoft Windows 2000 Server or any edition of Microsoft Windows Server 2003 environment:

Windows NT 4.0 - CPQ32FS2.SYS (any version prior to 4.24.2.0)
Windows 2000 and Windows Server 2003 - CPQ32FS2.SYS (any version prior to 5.24.0.0)

Note: This affects ProLiant Support Pack Version 5.30 through Version 6.10.

Note: While this problem has been observed on a ProSignia 740 server running Windows 2000 Server with Wide Ultra-2 SCSI hard drives configured on the Integrated Wide Ultra SCSI-3 controller, the problem could occur on other ProLiant and ProSignia servers.


RESOLUTION
To correct this problem, upgrade to the CPQ32FS2.SYS driver. The Smart Components and driver versions are downloadable as follows:

CP002886 - hp ProLiant 32-Bit SCSI Controller Driver for Windows NT 4.0 Version 4.24.2.0 (or later)
ftp://ftp.compaq.com/pub/products/servers/supportsoftware/CP002501-003000/cp002886.exe

CP002917 - hp ProLiant 32-Bit SCSI Controller Driver for Windows 2000 and Windows Server 2003 Version 5.24.0.0 (or later)
ftp://ftp.compaq.com/pub/products/servers/supportsoftware/CP002501-003000/cp002917.exe



HARDWARE PLATFORMS AFFECTED: Prosignia Server 740

COMPONENTS AFFECTED: Non-Hardware Specific

OPERATING SYSTEMS AFFECTED: Advanced Server, Enterprise Edition, Server, Server 4.0, Standard Edition, Web Edition, Windows 2000, Windows NT 4.0, Windows Server 2003

SOFTWARE AFFECTED: Non-Software Specific

THIRD PARTY PRODUCTS AFFECTED: None

DOWNLOADABLE FILES: hp ProLiant 32-Bit SCSI Controller Driver for Windows 2000 and Windows Server 2003, hp ProLiant 32-Bit SCSI Controller Driver for Windows NT 4.0



Regards,
Prashant S.