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CPQCISSE Event ID: 24683 on Proliant DL380G4 & W2K3

Jacob Mathew
Occasional Contributor

CPQCISSE Event ID: 24683 on Proliant DL380G4 & W2K3

SERVER: HP Proliant DL380G4
Storage Controller: Embedded Smart Array 6i controller
OS: Windows 2003

SOURCE: CPQCISSE
EVENT ID: 24683
SCSI bus fault occurred on Storage Box box 0, , Port 1 of Array Controller [Embedded].
This may result in a "downshift" in transfer rate for one or more hard drives on the bus.

I keep getting the above mentioned error in the Event viewer of 3 of my new DL380G4 servers.
I have loaded the latest HP drivers, latest BIOS, latest firmware for the Smart Array 6i, checked the hard disk firmware for compatibility, loaded all the latest security patches and hotfixes for W2K3, but still no luck.
1 REPLY

Re: CPQCISSE Event ID: 24683 on Proliant DL380G4 & W2K3

it seems to be the problem with HP insight diagnostics online edition and PSP 7.1.If you have this installed, then uninstall it and then install proliant support pack 7.20.good luck to you..

you can also try to change the HP Insight Diagnostics service â Startup Typeâ from Automatic to Manual.this works some