cancel
Showing results for 
Search instead for 
Did you mean: 

CPQDAEN

 
Martin Tucker
Occasional Advisor

CPQDAEN



The following boot-start or system-start driver(s) failed to load: CPQDAEN
Event ID 7026
Source: Service Contorl Manager.
12 REPLIES
JohnWRuffo
Honored Contributor

Re: CPQDAEN

An updated CPQDAEN.SYS driver version 5.26.0.0 B is available in Component Pack CP003487 and can be downloaded at the following URL:
http://h18007.www1.hp.com/support/files/server/us/download/18462.html
Added documentation that lists the event log information posted by cpqdaen.sys.
Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
Martin Tucker
Occasional Advisor

Re: CPQDAEN

Downloaded and installed cp003723.exe from the web site as suggested. Rebooted twice and still am getting the same error. Any other thoughts?
JohnWRuffo
Honored Contributor

Re: CPQDAEN

Martin:

Are you running Secure Path on your server? You may need to update or re-run the last updates.
http://h18006.www1.hp.com/products/sanworks/softwaredrivers/securepath/index.html
Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
Terry Hutchings
Honored Contributor

Re: CPQDAEN

What kind of configuration do you have? Which OS do you have installed? Which array controller do you have installed? If it's Windows 2000, this could apply:
http://support.microsoft.com/?kbid=826322

This is the Drive Array Event Notifier driver for the 2nd and 3rd gen controllers (2P, 2DH, 3200, 4200, etc.) and is not used with a 5300 or 6400 controller.
The truth is out there, but I forgot the URL..
Martin Tucker
Occasional Advisor

Re: CPQDAEN

I'm not exactly sure what is running/installed in this situation.
I just inherited this project and of course, I didn't set it up. I know there are 2 clusters that each have 2 machines only. Both machines and both clusters are tied to an EMC through Fibre Channels. I am being told that we are NOT using SecurePath. I took a screenshot of the device manager and attached it for your viewing. It is exactly the same on all 4 machines. It looks to me like for some reason one of the NIC's has been disabled and a splat is showing up for one of the controllers. It also looks like the Smart Array controller is a 5300. I apologize for not knowing more but when you get this kind of stuff dropped in your lap without notice, well.....
Also, I have never been privy to ever setting up a MS Cluster. I sure hope this helps. Thanks in advance and also for the thoughts so far.
Terry Hutchings
Honored Contributor

Re: CPQDAEN

Is this Windows 2000? If the internal server storage is using the 5300, then you should be able go to add/remove hardware, select the option to uninstall a device and remove the drive array event notifier.
The truth is out there, but I forgot the URL..
Martin Tucker
Occasional Advisor

Re: CPQDAEN

Yes it is running Windows 2000 Advance Server. I am not sure that the device shown is the issue. I have since been told by the previous owner that that particular device is just the second port on a 2 port NIC.
Terry Hutchings
Honored Contributor

Re: CPQDAEN

Look at the screen shot you attached. In the lower part of it you have the Compaq Drive Array Event Notification listed. This is CPQDAEN (Compaq Drive Array Event Notification).
The truth is out there, but I forgot the URL..
Terry Hutchings
Honored Contributor

Re: CPQDAEN

This doesn't have anything to do with the nic.
The truth is out there, but I forgot the URL..
Martin Tucker
Occasional Advisor

Re: CPQDAEN

Ergo, removing this event nitification should resolve the issue? Or is this just going to mean that it won't send notifications any more?
Terry Hutchings
Honored Contributor

Re: CPQDAEN

Is there a need to be notified about an array controller with nothing attached to it?

The SA5300 controller uses a different driver (cpqcisse), so it won't affect the 5300 at all.
The truth is out there, but I forgot the URL..
Martin Tucker
Occasional Advisor

Re: CPQDAEN

OK, I think someone is trying to pull the wool over my eyes here. I did some checking in the event logs and found that the very first time this Error showed up was 04/10/2004 @ 10.57 a.m. Well it turns out that the SA at that time just applied an SP just minutes before. They included some 21 patches. Therefore, I think it does have something to do with the issue you had stated earlier regarding an SP3 or SP4 breaking it. I tried looking for a fix for that particular issue from the link you gave me but a downloadable patch doesn't appear available. Unfortunately I am not physically near these servers and to check what is connected to what will require a site visit. Do you think that removing the before mentioned device will be the best remedy? God, you have been phenominally helpful on this issue so far. Again, I apologize for my lack of specific knowledge but I just inherited it.
Thanks!