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Can not install HP NIC teamingsoftware

Ronald Maas
Occasional Visitor

Can not install HP NIC teamingsoftware

Hi, I hope somebody can help me with this problem...

I tried to install HP Network Configuration Utility for Windows Server 2003 v 8.35 on a windows 2003 server (sp1). It is a DL380 G3.

When the installation starts it says that version 8.10 is installed, but not up to date. Inmediatly after I press next this error occurs: "The installation procedure did not complete successfully. An error occurred during the setup process. You may look at the setup log file for more details if desired. Press the 'Close' button to exit Setup."

This is the cpqsetup.log:

----------------------------------------------
Setup Session Beginning 15-5-2006 - 15:09:32
----------------------------------------------
Command Line Parameters Given:

Beginning Interactive Session...

Name: HP Network Configuration Utility for Windows Server 2003
New Version: 8.35.0.0
The software is installed but is not up to date.
Current Version: 8.10.0.0

The operation was not successful.
---------------------------------------------
End Session


So this log doe not give me any information of what the problem causes and why the installations does not start.

To solve this problem I was thinking of deinstalling version 8.10 and do a fresh, clean install of the latest driver, but I can not find out how to remove the driver. In the device manager I do not see the networkteam under the networkadapters but when I do a driverquery I see that the driver (cpqteam) is loaded.

Has anyone have any idea of solving the installation error? Or has can anyone help me with removing the driver from the system?
5 REPLIES
Prashant (I am Back)
Honored Contributor

Re: Can not install HP NIC teamingsoftware

Hi,

Try out information in this thread refering to un-install it then check it.

It is under the network properties un-check it.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=563178
Prashant S.
Nothing is impossible
Ronald Maas
Occasional Visitor

Re: Can not install HP NIC teamingsoftware

Thanks Prashant Sharma for your time.

I did the following:

1. Go to the properties of 'My Network Places' on the desktop.

2. Choose a network connection and open the properties.

3. Click on 'HP Configuration Utility' and click then on the 'Uninstall' button below

After a reboot I tried to install the software again but I still recieve the error. Also when I do a driver query I see that the cpqteam driver is still loaded.
Any idea how I can completly remove the driver?
Brian_Murdoch
Honored Contributor

Re: Can not install HP NIC teamingsoftware

Ronald,

Try an earlier version in case the jump from 8.10 to 8.35 is the cause of the problem.

Here is a link to alternative versions including 8.15, 8.20 and 8.30.

http://h18023.www1.hp.com/support/files/server/us/revision/5109.html

You may be able to upgrade to 8.35 after applying one of these updates instead.

I hope this helps.

Brian
Jaragon
Frequent Advisor

Re: Can not install HP NIC teamingsoftware

1. Go to the network conections, into the network control panel(where you see you ipx, ip and other protocols) unistall Network Config Util for Both Nics.

2.Go to Device Manager and remove both nics.

3. Reboot the server (Exit any automatic install on boot up)

4.Execute the lastest Drivers File.

5.Execute the latest NCU setup.

6. Run the latest F/W upgrade if nesesary

Rick Gatti
Occasional Advisor

Re: Can not install HP NIC teamingsoftware

I've had this happen a couple of times with Win2k and Win2K3 servers.

You need to manually update the driver as you would any other hardware driver by doing the following:
1) Download and save the Cpxxxxx.exe file and unpack to one of the local drives.
2) Go to Network Connections sheet and right click on the Local Area Connection xx with the Device name "HP Network Team #x" and choose properties.
3) In the Genaral tab click on the configure button and select the driver tab.
4) Click on the Update Driver button.
5) Click on the "Not at this time..." button to avoid searching the Windows Update site.
6) Select "Install from a list or specific location" and click next.
7) Select include this location in the search and drill down to the folder where the installation files were unpacked. Click Next and allow the driver to be updated.

Note: You will lose NIC connectivity momentarily as the driver is updated and then should receive a message that the update was successful.

This eliminates having to break the Team or uninstalling the previous driver, or even updating the OS.