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Can'r open ilo remote console

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olano
Occasional Advisor

Can'r open ilo remote console

I login the server through the web of ilo, but I can't open the remote console. Just get a error and the information is "The application failed to run. load:calss com.compag.issg.lom.remcons.remcons.class not found". How to fix the problem?
15 REPLIES
Michal Kapalka (mikap)
Honored Contributor
Solution

Re: Can'r open ilo remote console

hi,

the question is which version and type of web browser do you youse and also java.

mikap
o_lan_o
Occasional Visitor

Re: Can'r open ilo remote console

hi mikap
Thanks! But what is the correct version of browser and jave? Can you give me more detail information?
Michal Kapalka (mikap)
Honored Contributor

Re: Can'r open ilo remote console

hi,

on my desktop in work I have Windows Vista Buesness SP1 32 bit with IE 8, and java 6 some update, without any problem.

But lot of HP SW are working correctly with IE 6/7.

mikap
Michal Kapalka (mikap)
Honored Contributor

Re: Can'r open ilo remote console

hi,

one hint, i always turn off the firewall.

mikap
olano
Occasional Advisor

Re: Can'r open ilo remote console

Hi mikap,
Actually, my environment is windows XP IE7, and java 6. I think it's OK. But still can't open remote console...
Gary Benavides Meza
Trusted Contributor

Re: Can'r open ilo remote console

Do you know the correct ILO ip address? can you succesfully ping ILO? Assuming ILO is properly configured you are trying the correct DNS or IP, at what poing do you get this error, do you see the ILO Login screen? and what's the model of the server you are having issues with?
olano
Occasional Advisor

Re: Can'r open ilo remote console

Yes, I have the right IP address and I can see the ilo screen. Just I can't open the remote console screen.
Michal Kapalka (mikap)
Honored Contributor

Re: Can'r open ilo remote console

Hi Olano,

did you try to connect to the ILO from another computer or another segment of LAN ??? In our enviroment we are using IPS and sometimes, som filters are bloking regular traffic.

mikap
olano
Occasional Advisor

Re: Can'r open ilo remote console

Hi mikap
Yes, if it is tried from other place, remote console can be open. It is the firewall of our place that blocks to open remore console?

olano
Michal Kapalka (mikap)
Honored Contributor

Re: Can'r open ilo remote console

hi,

it could be.

mikap
Gary Benavides Meza
Trusted Contributor

Re: Can'r open ilo remote console

Do you have the advanced License pack. Without the ILO License you will not be able to use the ILO advanced features, including remote console and virtual media.

http://h18000.www1.hp.com/products/servers/management/iloadv/index.html
Gary Benavides Meza
Trusted Contributor

Re: Can'r open ilo remote console

If you don't have the license, try a evaluation trial license

Infrastructure Software 60-day Evaluation Licenses (select the Ilo license that you need and fill the required information)
https://h20293.www2.hp.com/portal/swdepot/try.do?productNumber=HPICEVAL

or

http://h18004.www1.hp.com/products/servers/management/tryinsightcontrol/index.html
olano
Occasional Advisor

Re: Can'r open ilo remote console

Thanks, I have the license.
olano
Occasional Advisor

Re: Can'r open ilo remote console

The problem that remote console canâ t be opened turns out to the certificate failure. It is only be opened by name not by IP address.
Rich Chodacki
Occasional Advisor

Re: Can'r open ilo remote console

Same issue: The main iLo console loads, but then Java fails.
In my case I had both Sun java and IBM java installed (for specific applications ie. IBM requires it).
Uninstall IBM java and the remote session starts up.