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Can someone please tell me where to locate the product number?

 
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INS
Occasional Advisor

Can someone please tell me where to locate the product number?

Hi all-

I am attempting to register the warranty on my client's ML310e Gen 8 V2 server.  This is now required for download of Proliant Service Packs.  I am able to readily find the serial number in multiple locations.  However, I am not able to locate the product number.  I need to be able to accomplish this remotely as I will not be physically at the server in quite some time.

 

Please advise.

10 REPLIES
Torsten.
Acclaimed Contributor

Re: Can someone please tell me where to locate the product number?

Did you have a look behind the front cover?
Not 100% sure, but many ML... systems have the sticker there.

ILO and RBSU should show it too.


Hope this helps!
Regards
Torsten.

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INS
Occasional Advisor

Re: Can someone please tell me where to locate the product number?

I am not, nor will I be, phyiscally AT the server for a month or so.

Torsten.
Acclaimed Contributor
Solution

Re: Can someone please tell me where to locate the product number?

Go to

http://partsurfer.hp.com

and type in the serial number.

You will find the product number at the top of the page then.

Hope this helps!
Regards
Torsten.

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waaronb
Respected Contributor

Re: Can someone please tell me where to locate the product number?

You should be able to get the product number (and serial #) from the ILO main status page.
INS
Occasional Advisor

Re: Can someone please tell me where to locate the product number?

Indeed.  ILO is the place to look.  Thanks.  Unfortunately, for this particular client, there was only a single network drop and so no ILO.  Looks like I'm making a trip.

 

Torsten.
Acclaimed Contributor

Re: Can someone please tell me where to locate the product number?

did you try partsurfer?

Hope this helps!
Regards
Torsten.

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Jimmy Vance
HPE Pro

Re: Can someone please tell me where to locate the product number?

If the system is running Linux run

 

dmidecode -t 1

 

This will display serial number and SKU Number. SKU number is the Product ID

 

If your running windows open a command prompt and run

 

wmic bios get serial number

 

and

 

wmic /namespace:\\root\wmi path MS_SystemInformation get SystemSKU

 

 




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INS
Occasional Advisor

Re: Can someone please tell me where to locate the product number?

Thank you both for these suggestions.  Both worked.  Much appreciated.

 

You would think that, seeing as HP is now requiring registration of warranty / CarePaq for download of ProLiant Service Packs, that would PROMINENTLY dislay BOTH the serial number and product numbers in an easy-to-find location.

 

Thanks again.  Both worked like a charm.

Jimmy Vance
HPE Pro

Re: Can someone please tell me where to locate the product number?


INS wrote:
 

You would think that, seeing as HP is now requiring registration of warranty / CarePaq for download of ProLiant Service Packs, that would PROMINENTLY dislay BOTH the serial number and product numbers in an easy-to-find location.

 


There should be a toe-tag that slides out on the front of your Gen8 that has serial number, product ID, and iLO password




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waaronb
Respected Contributor

Re: Can someone please tell me where to locate the product number?

The part #/serial # is available in many locations... physically, and also through WMI and it's probably tucked away in some SNMP OID somewhere as well.

If the System Management Homepage is installed with all the correct agents also installed, it will show the serial #/part # on there as well.

By the way, I understand the hassles when a colocation only provides a single network drop. Consider using the shared network port for ILO. It may depend on the specific model of server, like I don't know if the ML310e Gen8 supports shared NIC for ILO, but the DL series have that option. One network drop, although it still needs it's own IP address.