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Cannot Install W2003 on DL380 G3

 
Stelios Stylianou
Occasional Advisor

Cannot Install W2003 on DL380 G3

Windows 2003 server installation gives blue screen errors in random steps of installation and with random error codes. I have checked the issue with BIOS and update the BIOS of the server, then I have even replaced the motherboard and the memory of the server and still cannot install the OS. The configuration of the server is basic only 1 disk no additional hardware. I am using SmartStart 7.10 and I have also tried earlier versions with no luck. Any ideas of what might be the problem?

Thanks
Stelios
12 REPLIES
Vijay_44
Honored Contributor

Re: Cannot Install W2003 on DL380 G3

Hi,

On the new board make sure that the BIOS is updated; also update the BIOS on the 5i controller (if that's the one you are using)
http://h18007.www1.hp.com/support/files/server/us/download/20832.html

http://h18007.www1.hp.com/support/files/server/us/download/20142.html

If you have any pci cards, remove them.
If you have dual processors, get it down to one and then swap the processors around if needed. When the server crashes are there are red/amber LED's on the front panel?

The other thing that you could try is a manual install.
-> Configure your array using the ORCA; F8 when the controller initializes.
-> Boot off the windows 2003 media and proceed with the installation.
-> If the install succeeds, run the support pack from the SmartStart CD or the HP site
http://h18007.www1.hp.com/support/files/server/us/download/19614.html
There’s your problem!!! This thing is set to EVIL!
Stelios Stylianou
Occasional Advisor

Re: Cannot Install W2003 on DL380 G3

Thanks Vijay for the reply

I have upgraded the BIOS of the server and the BIOS on the 5i Controller and tried the installation using Smartstart.No Luck.
There is no additional hardware on the server (pci or tape drive or anything) and the server uses only 1 CPU. When the server crashes all the LEDs are green in the front panel.
I have also tried the manual installation but again no luck I am getting blue screen during the installation in random steps of installation but always after I insert the name of the server the key and the network settings.
I also run the diagnostics found on the SmartStart CD and everything seems ok according to diagnostics software.
Gus Kwong
Respected Contributor

Re: Cannot Install W2003 on DL380 G3

Hi,

Assuming your CD drive is perfectly ok (how about just ejecting the cd unit out again and push it back), can you let us know if you have already tried a different W2k3 CD (i.e. a different original media from Microsoft)? Sorry, it is just you cannot rule out doggy CDs...

Cheers
Gus
Learning never ends
Stelios Stylianou
Occasional Advisor

Re: Cannot Install W2003 on DL380 G3

Hi Gus

I have already tried using different windows 2003 CDs, I have also removed the CD Drive as you suggested but again I am getting blue screens all the time.
I have also tried installing Windows 2000 instead of Windows 2003 and this time I receive the blue screen errors always during the last step of installation when the server installs and configures HP programs.
Gus Kwong
Respected Contributor

Re: Cannot Install W2003 on DL380 G3

Hi Stelios,

How about this --- run the W2k3 setup directly from the CD without Smartstart? Just extract the download http://h18023.www1.hp.com/support/files/server/us/download/19606.html onto a floopy disk when use it at the start of installation when it asks for additional SCSI. A plain vanilla w2k3 install should not cause problems and you can always install the Proliant support pack at a later stage...

If this all works fine then the problem could be the smartstart cd?

cheers,

Gus

Learning never ends
Stelios Stylianou
Occasional Advisor

Re: Cannot Install W2003 on DL380 G3

Hi Gus,
Thanks for the reply
I have already done the manual installation using the Windows 2003 CD only with the driver from the link that is mention here.
Again no luck the blue screen error appears in tha same steps, either when Installing devices under Windows 2003 installation or when copying files and Registering Components.
Something that I have notice is that when trying to install Windows 2000 the blue screen was mentioning a filename each time. One time I saw the file ntfs.sys in the error page another time I saw the tcpip.sys file. I don't know if that helps to spot the problem.
Gus Kwong
Respected Contributor

Re: Cannot Install W2003 on DL380 G3

Hi Stelios,

So the file error comes up during the blue-screen installation for the W2k3? My next two targets would be the CPU and the RAM modules (although I undersrtand you've already gone thru them and done a diag).

Can you confirm that your DL380g3 is not an upgrade from 2.4GHz CPU to something like 3.2GHz? Just checking really, although I never seen anyone made an attempt on upgrading CPU from 400MHz bus to a 533MHz chip.

Can you also post your part-code for your RAM modules, please?

cheers
Gus
Learning never ends
SAKET_5
Honored Contributor

Re: Cannot Install W2003 on DL380 G3

Hi Stelios,

must not be fun to go through this...

I know you have by now probably gone thorough some intensive troubleshooting...just a thought here...have you tried running System Erase from the Smart Start CD and then erase NVRAM?

Let me know if you need info on how to do that...fairly straightforward just boot off SS CD and you should see an option to run SYSTEM ERASE,

Good luck...
SAKET_5
Honored Contributor

Re: Cannot Install W2003 on DL380 G3

Hi Stelios,

Have you selected "Windows 2003" in the OS Selection Menu in the BIOS?

regards,
Stelios Stylianou
Occasional Advisor

Re: Cannot Install W2003 on DL380 G3

Thanks guys for your support

Gus, the server is brand new, not an upgrade, never worked before, I have replaced the motherboard and the memory.
The part code of RAM is 261584-041

Saket, I have done the full system erase many times but again can't finish the installation.

I have also tried removing the 2 disks from the faulty server and install them in another DL380G2 server and the installation completed successfully, so this comes to the conclution that both the disks and the software part is okay.
Anyway I am now waiting a new server DL380G3 to replace all the parts and find the problem
Gus Kwong
Respected Contributor

Re: Cannot Install W2003 on DL380 G3

Hi Stelios,

I guess after all the hassle it is worthwhile to get HP to swap it out.

Just one little thing --- I could not match the part number 261584-041 in the DL380g3 specification page... http://h18000.www1.hp.com/products/quickspecs/11473_div/11473_div.HTML#Memory

cheers

Gus
Learning never ends
Stelios Stylianou
Occasional Advisor

Re: Cannot Install W2003 on DL380 G3

Hi guys,
I am replying just to let you know what the problem was. After I got another DL380 G3 exactly the same as the faulty one I started replacing one part at a time and trying to finish the installation of the OS. I came to the conclusion that the processor of the server was faulty as well as the replacement I got. So when I replaced the CPU for the second time everything was fine and I started a new installation and finish it without any errors or anything wrong.
Two faulty 2.8GHz XEON CPUs were causing all this trouble. Just consider replacing the CPU also when you have a similar problem in the future.