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Cannot Load Insight Agents, Reports old Agents

Ayman Altounji
Valued Contributor

Cannot Load Insight Agents, Reports old Agents

I've tried numerous times to install Insight Agents on a NT 4.0 server. I've had no issues with our other servers, but this one refuses to load. Initially I could find NO previous insight agents loaded.

Compaq Helpdesk suggested attempting to use one of the previous versions and running an uninstall. This didn't work either, and now I have an older version of the insight agents that won't uninstall. This is a PDC, DHCP, WIN, DNS primary server for a 600 client domain.

Is there any way to manually remove the insight agents? And what is the installer looking for that would cause it to report that there is a "previous version installed".