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Cannot upgrade firmware on 72G 15k SAS drives.

 
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Scott Runnels
Occasional Advisor

Cannot upgrade firmware on 72G 15k SAS drives.

I've been trying for the last couple days to apply the HPD8 firmware to two hard drives in a DL320. I downloaded the appropriate sexe file from http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01186030&jumpid=reg_R1002_USEN and when I run it on my system I am told it doesn't find any drives.

The system is an Ubuntu 10.00 amd64 server with the two SAS drives configured as a RAID1. Using getlibs I was able to get the SmartComponent to run but as I mentioned, it doesn't find my hard drives.

I've attempted other means of upgrading with no luck:
Upgrading from the Firmware Smart Update Manager from within Linux and pointing the software directory one that included my update. (CP008447.sexe)
Upgrading from the Firmware Smart Update Manager as a boot device and allowing it to search for a removable device for supplemental updates.
Creating a bootable USB Key with the Firmware Smart Update Manager on it and the update (CP008447.sexe) included.

Any help would me greatly appreciated. I can rebuild the server but I would like to retain the hard discs. I don't know if its not finding my discs because they are configured as a RAID1 or not.

 

P.S. This thread has been moved from Disk to ProLiant Servers (ML,DL,SL). -HP Forum Moderator

16 REPLIES 16
Torsten.
Acclaimed Contributor
Solution

Re: Cannot upgrade firmware on 72G 15k SAS drives.

>> to apply the HPD8 firmware

As you can see the 72G 15k SAS drives are totally different models.

For example for DH072ABAA6 version HPD7 is the latest.



At HP you have for example these 72GB 15k drives with the same part number, but totally different disk models each with different firmware.

What disk model do you have?

Hope this helps!
Regards
Torsten.

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Scott Runnels
Occasional Advisor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

These are Part Number 431943-002
Torsten.
Acclaimed Contributor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

As said, part number may be the same for different models.

What model do you have, e.g. DH072ABAA6 ?

Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

Another example:

For DF072ABAA8 your link

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01186030&jumpid=reg_R1002_USEN

lists HPD8

but this link

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3675981&prodTypeId=329290&prodSeriesId=1127655&swLang=8&taskId=135&swEnvOID=54

lists

HPDA and finally HPDB as latest.



You need to get the model name and search for it.






Maybe your disk has already newer firmware then listed in your link???

Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

And finally, reading the notes for this firmware shows

This disk drive component requires :

* HP Smart Array E200/E200i firmware version 1.50 or later
* HP Smart Array P212 firmware version 1.06 or later
* HP Smart Array P410/P410i/P411 firmware version 1.06 or later
* HP Smart Array P400/P400i firmware version 1.80 or later

...



so you need to met these requirements too.





http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=1127655&swItem=MTX-68e5c37210d8441ba732a4886d&prodNameId=3675981&swEnvOID=54&swLang=8&taskId=135&mode=4&idx=2

Hope this helps!
Regards
Torsten.

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Scott Runnels
Occasional Advisor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

Sorry, here are the particulars of the hard drive:

HP Model: DF072ABAA8 Firmware HPD3

I thought I had included the model number in the original post, sorry about the confusion.

I've not been able find which model of Smart Array Controller I have unfortunately. I had tried to find the model from the card but I have been unable to identify the version of HP Smart Array.

Thanks.
Torsten.
Acclaimed Contributor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

You will see this during server boot, from SMH and in ACU.

Consider to download the latest firmware maintenance DVD and boot from this disk.

Hope this helps!
Regards
Torsten.

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Scott Runnels
Occasional Advisor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

I've got firmware maintenance dvd 9.20 downloading now. Hopefully it can identify the Smart Array and apply the firmware upgrades. The Firmware Maintenance CD didn't, so I'm not entirely optimistic.

Scott Runnels
Occasional Advisor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

As well the hpacucli reported that it couldn't find a controller.
Torsten.
Acclaimed Contributor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

What server model do you have?

DL320 G_?

If you say "firmware CD" - what release do you have?


As said, there are multiple sources from where you can get the array controller type.

Hope this helps!
Regards
Torsten.

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Scott Runnels
Occasional Advisor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

The machine is a DL320G5s. If I'm not mistaken the Smart Array controller is an SC44Ge. I updated the firmware on the SC44Ge to the latest available from HP but unfortunately when I run the firmware update for the hard drives, it still doesn't find the hard drives.


Firmware CD Supplemental Update / Online ROM Flash Component for Linux - DF036ABAA7, DF072ABAA8, DF072BB6BC, DF146BB6C2, DF146ABAA9, DF300BB6C3, and DF300ABAAA drives
This Smart Component provides firmware for the following drive models:DF036ABAA7, DF072ABAA8, DF072BB6BC, DF146BB6C2, DF146ABAA9, DF300BB6C3, and DF300ABAAA
This package can install version HPD8.

This program consists of two phases: device discovery and device update.
No device will be updated until you answer 'Are you sure?'.

Do you want to run device discovery? (yes/no): yes
Finding hardware. This may take a few minutes.
No devices have been found yet.

There is no device that can be updated.
As part of the reboot process, you must power cycle the server and any external array storage devices.


---

Unfortunately the firmware you linked to above (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=
us&prodNameId=3675981&prodTypeId=329290&prodSeriesId=1127655&swLang=8
&taskId=135&swEnvOID=54) requires either EFI or the Offline Diagnostic Tools. The first I don't have access too and unless I'm mistaken the other only works with the Integrity/Itanium systems.

Torsten.
Acclaimed Contributor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

This is not a smartarray controller, see

http://h18000.www1.hp.com/products/quickspecs/12617_div/12617_div.html

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Scott Runnels
Occasional Advisor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

Then I have to admit that I can't find the version of Smart Array controller used by this machine. I don't see anything in the start up that refers to the Smart Array controller.

Torsten.
Acclaimed Contributor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

I would suggest to boot the smartstart CD (not firmware DVD!) and run the ACU - this will show you exactly what you have.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Scott Runnels
Occasional Advisor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

Like the other utilities I have used the ACU utility in the Smart Start CD (version 8.60) does not detect a Smart Array Controller.

Under diagnostics, the Array Controller is listed as the SC44Ge
Torsten.
Acclaimed Contributor

Re: Cannot upgrade firmware on 72G 15k SAS drives.

This controller can mirror disks, but it is not a smartarray.

However, you should be able to update the disk firmware.

Did you try to add the file to the maintenance CD?

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=1127655&prodNameId=3675981&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-68e5c37210d8441ba732a4886d

* RECOMMENDED * Firmware CD Supplemental Update / Online ROM Flash Component for Linux - DF036ABAA7, DF072ABAA8, DF072BB6BC, DF146BB6C2, DF146ABAA9

Version: HPDB (10 Nov 2010)



Instructions:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=1127655&swItem=MTX-68e5c37210d8441ba732a4886d&prodNameId=3675981&swEnvOID=1005&swLang=8&taskId=135&mode=4&idx=0

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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