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Carepack Entitlement Issue

Occasional Contributor

Carepack Entitlement Issue

My customer have a carepack registered G9DWAU003AF6 which is HP 3y 24x7 ProCurve MSM320 SW Supp. When he goes to


It shows that there is no software support and hardware support is only temporary. Please assist in resolving this issue.

His user ID is CA878265
Product Number: J9427B
Serial Number: SG034C50H2
Honored Contributor

Re: Carepack Entitlement Issue

If you go to HP's warranty Check site it shows up. http://www11.itrc.hp.com/service/ewarranty/warrantyResults.do

You should call your HP rep to get this straightened out.