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Caribbean and Latin American support

 
Andrew Judge
Occasional Visitor

Caribbean and Latin American support

I was wondering what the effective support is for Costa Rica and St. Vincent. We have several servers in these countries and although supported, it appears that it will take 3 weeks to get a motherboard for a DL380 G5 in San Jose, Costa Rica. Is this normal in these countries? According to the policy, it is NBD... Is there a specific way to go about getting support, other than receiving these parts here in the US and flying there ourselves to install?
1 REPLY
WFHC-WI
Honored Contributor

Re: Caribbean and Latin American support

Hi Andrew,

For questions about your servers after purchase in Costa Rica, call this number:
0-800-011-0524

For support in St. Vincent I recommend this site:
http://welcome.hp.com/country/lamerica_nsc_carib/en/contact_us.html

good luck, if you appreciate the answers, we appreciate the points!