ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Changing Proliant Serial Numbers

WJamhoury
Occasional Visitor

Changing Proliant Serial Numbers

Hi-



I work in a larger data center with many Proliant servers of all different models, generations, and OS's. In running reports, I have found that many machines have had system boards replaced over the years and the tech's have neglected to change the S/N to reflect that of the original board. I am looking to find a way to minimize down time while correcting these inconsistencies.



Does anyone know of a way to change the serial number on the system board (usually set in the RBSU) while the machine is online?



Could there be a way to script the update and minimize downtime during a reboot?



With the PSP updates you can process the update online and the changes take effect during a reboot. Is there a solution like this for updating a serial number?



Any help would be greatly appreciated!
32 REPLIES
Jan Soska
Honored Contributor

Re: Changing Proliant Serial Numbers

Hello,
I am afraid it can't be done online (or at least it is not public).
Maybe there is some parameter in hpasmcli command... http://h50146.www5.hp.com/products/software/oe/linux/mainstream/support/doc/general/mgmt/ima/v810/hpasmcli.txt

let's play with it.

jan
Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers

There is a way to do what your asking. You'll have to open a support case for the solution.



__________________________________________________
No support by private messages. Please ask the forum!      I work for HPE

If you feel this was helpful please click the KUDOS! thumb below!   
WJamhoury
Occasional Visitor

Re: Changing Proliant Serial Numbers

Jan-

Thank you. I will get into this and report back my findings.

Jimmy-

I apreciate your response. I opened up a case with Support One, but they said there is no way to do what I am asking, and the only way to change the serial number is by entering the bios during a reboot.

I have not lost hope yet though! I have a lot of machines to correct and this could cost a lot of time, effort, and documentation...

I will follow up soon!
Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers

Sorry this is a hassle, tell support to escalate the case and contact me



__________________________________________________
No support by private messages. Please ask the forum!      I work for HPE

If you feel this was helpful please click the KUDOS! thumb below!   
WJamhoury
Occasional Visitor

Re: Changing Proliant Serial Numbers

Thanks! I hope to be in touch shortly!
JR99
Occasional Visitor

Re: Changing Proliant Serial Numbers

eyestrain
Regular Visitor

Re: Changing Proliant Serial Numbers

Unfortunately this is also a problem for me but on Proliant 3xx and 5xx. Setsys is only for 1xx so it doesn't help me. 

Most of the servers I have are business-critical so if there's an alternative, online method (other than RBSU) that would be great.

I reached out to support but nobody seems to have a clue, I even had to tell them about setsys :( 

Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers


eyestrain wrote:

Unfortunately this is also a problem for me but on Proliant 3xx and 5xx. Setsys is only for 1xx so it doesn't help me. 

Most of the servers I have are business-critical so if there's an alternative, online method (other than RBSU) that would be great.

I reached out to support but nobody seems to have a clue, I even had to tell them about setsys :( 


I sent you a private message with a possible solution

 




__________________________________________________
No support by private messages. Please ask the forum!      I work for HPE

If you feel this was helpful please click the KUDOS! thumb below!   
SM67
Occasional Visitor

Re: Changing Proliant Serial Numbers

I am also looking for a solution to change SN without having to use RBSU.  Can you provide me with a solution?  Thanks for any help you are able to provide!

Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers

PM sent




__________________________________________________
No support by private messages. Please ask the forum!      I work for HPE

If you feel this was helpful please click the KUDOS! thumb below!   
RootPhish
Occasional Visitor

Re: Changing Proliant Serial Numbers

Hi,

 

I would also like to change Serial Numbers on a few blades without rebooting. Can you provide a solution for BL460c G1/G6/G7/Gen8 ?

 

Thanks in advance!

 

Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers

PM Sent, but I think you will need to reboot for the change to appear




__________________________________________________
No support by private messages. Please ask the forum!      I work for HPE

If you feel this was helpful please click the KUDOS! thumb below!   
Andreiww
Occasional Visitor

Re: Changing Proliant Serial Numbers

I`m also looking for a solution to change the serial on a couple of 465 G7. I had service calls with HP and had motherboards repalced but the serial no was not set back trough the BIOS settings and is pretty difficult to schedule a break for it especially that they are production blades running ESXi.

Can you help please?

Thanks

Ken Krubsack
Trusted Contributor

Re: Changing Proliant Serial Numbers

I've run into this occasionally as well.

 

Another very important thing is to set the system clock on a system board replacement.  We had one where a domain controller at one of our sites needed a new system board to take care of a failing array controller but the tech didn't set the system clock on replacement.  We had all sorts of issues with users not being able to access things through AD until we realized what was going on and were able to get in through the ILO and set the system clock properly.

 

NOTE FOR HP FOLKS

Seems to me the larger issue is that HP needs to emphasize to their field engineers that this needs done.  I know I've spoken to the guys we see on a regular basis and they've made setting the serial number, the part number, and the clock part of their routine for replacing a system board.

 

Ken

eyestrain
Regular Visitor

Re: Changing Proliant Serial Numbers

Jimmy / HP folks,

 

Can the workaround be posted here? I think that would be more beneficial to everyone, so we can easily compare and talk about what works for some and doesn't work for others. And, how long does it usually take for HP to come up / release an official fix? 

Torsten.
Acclaimed Contributor

Re: Changing Proliant Serial Numbers

>> And, how long does it usually take for HP to come up / release an official fix?

fix for what?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
LouisH
Valued Contributor

Re: Changing Proliant Serial Numbers

The "official fix" is to set system serial number, product number and time/day through the system bios for anything above the ProLiant 1XX series.

 

All other fixes are HP support related and probably proprietary.

 

Regards,

 

Louis

Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers


eyestrain wrote:

Jimmy / HP folks,

 Can the workaround be posted here? I think that would be more beneficial to everyone, so we can easily compare and talk about what works for some and doesn't work for others. And, how long does it usually take for HP to come up / release an official fix? 


I'm not sure what you're looking for in the way of a fix? It isn't really a workaround, just another way to set these values. These values can be set in RBSU. In the case of a system board replacement, the on-site tech SHOULD be setting the product ID and the serial number on the replacement to that of the original board.  Even if you set the values using this undocumented method, the changes don't actually appear until the system is rebooted. I'm not permitted to post "how" here, and I hope the customers I've provided the information to respect that.

 

 

 

 

 

 




__________________________________________________
No support by private messages. Please ask the forum!      I work for HPE

If you feel this was helpful please click the KUDOS! thumb below!   
ConnyMolin
Occasional Visitor

Re: Changing Proliant Serial Numbers

Hi Jimmy,

 

I've also stumbled upon this now due to a HP tech changing the mainboard on a ProLiant ML350 G6 and forgetting to transfer the product and serial number. Could you please throw me a pm with your solution as well?

 

Many thanks in  advance!

Haribabuv
Occasional Visitor

Re: Changing Proliant Serial Numbers

Is there a way to change serial number online on ProLiant DL585 G6.

If so please share me the way to do it..

 

Thanks

Haribabu

Torsten.
Acclaimed Contributor

Re: Changing Proliant Serial Numbers

AFAIK the only supported method is to change via RBSU (BIOS). A reboot is needed anyway. You can do this even from remote via ILO remote console.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Michael Schwage
Occasional Visitor

Re: Changing Proliant Serial Numbers

Hello, we have a need to set a number of serial numbers and product numbers on a bunch of mostly older DL360 machines. Can you PM me the solution? If necessary I'll open up a case.

Thanks.
--
- Mike Schwager
pakito56
Occasional Advisor

Re: Changing Proliant Serial Numbers

Hi,

can you send me the utility dor a DL380 G4?
Thanks