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Changing Proliant Serial Numbers

 
SM67
Occasional Visitor

Re: Changing Proliant Serial Numbers

I am also looking for a solution to change SN without having to use RBSU.  Can you provide me with a solution?  Thanks for any help you are able to provide!

Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers

PM sent

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RootPhish
Occasional Visitor

Re: Changing Proliant Serial Numbers

Hi,

 

I would also like to change Serial Numbers on a few blades without rebooting. Can you provide a solution for BL460c G1/G6/G7/Gen8 ?

 

Thanks in advance!

 

Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers

PM Sent, but I think you will need to reboot for the change to appear

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Andreiww
Occasional Visitor

Re: Changing Proliant Serial Numbers

I`m also looking for a solution to change the serial on a couple of 465 G7. I had service calls with HP and had motherboards repalced but the serial no was not set back trough the BIOS settings and is pretty difficult to schedule a break for it especially that they are production blades running ESXi.

Can you help please?

Thanks

Ken Krubsack
Trusted Contributor

Re: Changing Proliant Serial Numbers

I've run into this occasionally as well.

 

Another very important thing is to set the system clock on a system board replacement.  We had one where a domain controller at one of our sites needed a new system board to take care of a failing array controller but the tech didn't set the system clock on replacement.  We had all sorts of issues with users not being able to access things through AD until we realized what was going on and were able to get in through the ILO and set the system clock properly.

 

NOTE FOR HP FOLKS

Seems to me the larger issue is that HP needs to emphasize to their field engineers that this needs done.  I know I've spoken to the guys we see on a regular basis and they've made setting the serial number, the part number, and the clock part of their routine for replacing a system board.

 

Ken

eyestrain
Regular Visitor

Re: Changing Proliant Serial Numbers

Jimmy / HP folks,

 

Can the workaround be posted here? I think that would be more beneficial to everyone, so we can easily compare and talk about what works for some and doesn't work for others. And, how long does it usually take for HP to come up / release an official fix? 

Torsten.
Acclaimed Contributor

Re: Changing Proliant Serial Numbers

>> And, how long does it usually take for HP to come up / release an official fix?

fix for what?

Hope this helps!
Regards
Torsten.

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LouisH
Valued Contributor

Re: Changing Proliant Serial Numbers

The "official fix" is to set system serial number, product number and time/day through the system bios for anything above the ProLiant 1XX series.

 

All other fixes are HP support related and probably proprietary.

 

Regards,

 

Louis

Jimmy Vance
HPE Pro

Re: Changing Proliant Serial Numbers


@eyestrain wrote:

Jimmy / HP folks,

 Can the workaround be posted here? I think that would be more beneficial to everyone, so we can easily compare and talk about what works for some and doesn't work for others. And, how long does it usually take for HP to come up / release an official fix? 


I'm not sure what you're looking for in the way of a fix? It isn't really a workaround, just another way to set these values. These values can be set in RBSU. In the case of a system board replacement, the on-site tech SHOULD be setting the product ID and the serial number on the replacement to that of the original board.  Even if you set the values using this undocumented method, the changes don't actually appear until the system is rebooted. I'm not permitted to post "how" here, and I hope the customers I've provided the information to respect that.

 

 

 

 

 

 

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