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Compaq Management Web Agent stuck

 
Daniel Evans_1
Occasional Contributor

Compaq Management Web Agent stuck

I have the CPQ agens installed on a 3000 server and the web agent is stuck in a starting state. I have attempted to update the agents to 6.2 using the support paq but it will not update them as it cannot stop the web agent?

Any ideas?
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1 REPLY
Tom Mucha_1
Trusted Contributor

Re: Compaq Management Web Agent stuck

Change the service to DISABLED, and reboot. At that point, I would uninstall all agent, reboot, and install the new ones.