Compaq Not Providing On Site Service For a Wek now..

[Ayman Altounji]

Hello,

Just wanted to share a horror story involving a new DL320 purchase and how pathetic compaq has been in responding to resolving the RMA issues.

I have recently bought a DL320, spent hours with tech support on the phone. The box crashes every time it is rebooted. Cant even load OS on it. I am very frustrated with Compaq's failure to provide onsite service for over a week now. Compaq support (BTW he was a very knowledgable support guy) determined they need to replace system board and some other parts. I was assured the service will be on next business day. They have failed to do so even thought six days have passed since my the case was opened last Saturday.

I have asked CDW (my vendor) to RMA this stuff as I need to move on, and I do not wish to deal with a company that bills me for a service but refuses to perform in compliance with the onsite next day contract. I understand Compaq is not allowing CDW to accept RMA this peace of juck even thought they have not even cared to cure this for nearly a week now. Is this a common practice on Compaq's part?

I am sharing this experieance in this forum to see if others too have had a similar experience.

Obviously, we did not buy this server to play Solitaire. The box does not work, Comapq on-site support has gone int deep state of coma, and CDW is sleeping at the switch waiting for a wakeup call from Compaq. I am stuck.

All I want to do at this time is to have this RMAed, and buy another box from a different vendor that cares for my business.

Any ideas? I am posting this here to see if there is a sign of life over there in Compaq land that may trigger even a faint response...

Shrikant Raval
Shrikant@net4u.net

[Ayman Altounji]

Well, you may want to post in the area more relevant to your server. This forum covers the old ProLiant 1000 servers, not your DL320.

John.

[Sunil Jerath]

Hello Shrikant,
I am sorry to read about the experience you encountered with your server. First of all you have posted your 'Horror Story" at a wrong site. This Site is meant for PL1000 only. Has your issue been resoved? If not please call our Tech Support at 1-800-OK-COMPAQ.
Regards,