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10-30-2005 06:59 PM
10-30-2005 06:59 PM
Compaq Proliant ML370 and ML530 cannot uninstall the "Diagnostic for windows 4.16A".
Hi,
My ML370 and ML530 both are using 600-1000MHz Intel P3. ML370 is installing with Windows 2000Srv, ML530 is installing with Windows 2000Adv Srv. In ML370, I have installed a diagnostic tool which call "Diagnostics for windows (3.10A)" issued by HP on it. And then during I ran the tool, the system hung on totally. Therefore, I install an older diagnostic tool which call "Compaq diagnostic for windows" version 3.10A. But during the installation, when the installation process went to a situation which is "generate base log"(Sorry, I may forget the concrete message it prompted to me), the system hung on totally.
And then, I try to uninstall the new 4.16A tool and the uninstallation process seemed to be properly successful. But after, I went to control panel-> Add/Remove programs, the new 4.16A tool is still in existence. And then I try to uninstall it again, it prompted me that there is an missing DLL file so the uninstallation process failed.
I think this failure uninstallation may not caused by the old 3.10A tool because in another server---ML530, I also install a new version 4.16A tool on it but without old tool 3.10A, and the above symptom, which the uninstallation for new 4.16A failed, is still presenting.
Now I have no idea how to uninstall it and solve the problem that the old 3.10A tool can cause system hang, on ML370. This is because I have no another ML370 I can do some testing, and the production ML370 is Domain Controller which is quite critical. Also the ML530 is SQL Server.
Now I only want to uninstall the tool on them and hope that anybody can help me to solve this issue. Thanks for the help!
(Additonal, when I uninstalled the 4.16A tool on ML370 again(third trials), during the uninstallation process, it seems to "dive" into the old 3.10 installation process and cause the system to hang.)
My ML370 and ML530 both are using 600-1000MHz Intel P3. ML370 is installing with Windows 2000Srv, ML530 is installing with Windows 2000Adv Srv. In ML370, I have installed a diagnostic tool which call "Diagnostics for windows (3.10A)" issued by HP on it. And then during I ran the tool, the system hung on totally. Therefore, I install an older diagnostic tool which call "Compaq diagnostic for windows" version 3.10A. But during the installation, when the installation process went to a situation which is "generate base log"(Sorry, I may forget the concrete message it prompted to me), the system hung on totally.
And then, I try to uninstall the new 4.16A tool and the uninstallation process seemed to be properly successful. But after, I went to control panel-> Add/Remove programs, the new 4.16A tool is still in existence. And then I try to uninstall it again, it prompted me that there is an missing DLL file so the uninstallation process failed.
I think this failure uninstallation may not caused by the old 3.10A tool because in another server---ML530, I also install a new version 4.16A tool on it but without old tool 3.10A, and the above symptom, which the uninstallation for new 4.16A failed, is still presenting.
Now I have no idea how to uninstall it and solve the problem that the old 3.10A tool can cause system hang, on ML370. This is because I have no another ML370 I can do some testing, and the production ML370 is Domain Controller which is quite critical. Also the ML530 is SQL Server.
Now I only want to uninstall the tool on them and hope that anybody can help me to solve this issue. Thanks for the help!
(Additonal, when I uninstalled the 4.16A tool on ML370 again(third trials), during the uninstallation process, it seems to "dive" into the old 3.10 installation process and cause the system to hang.)
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