Cpqcissm: Event ID 9 error

[Jonathan Ng]

Hi,

I have a Proliant ML330G3 with Win2K (SP4) and PSP7.0. It comes with a Smart Array 642 and U320 HDDx2 and U3 cable connecting them.

After installation, the error appears in the event viewer:
The device, \Device\SCSI\cpcissm1, did not respond within the timeout period.

However, everything else appears to be fine and the mirrored HDD are okay. No other error appears other than during the startup (the above error).

I updated/change the cpqcissm driver but still the same.

Any ideas?

[Vijay_44]

Hi,

Try updating the firmware on the 642

[Jonathan Ng]

Hi Vijay,

Thanks for your reply.

Sorry i forgot to add i had updated the firmware on the 642 already but still the same problem appears.

Rgds,
Jon

[Prashant (I am Back)]

Hi,

Visit HP site and update the M&P Patch for same server, and check does it help you. Use ADU to daignos your server.

Regards,
Prashant S.

[Vijay_44]

Check the cable, does it have any bent pins, is it terminated properly. Do you have a spare LVD cable to test with?

Note: U320 drives do not require M&P patch

[Prashant (I am Back)]

hi Vijay,

Good thing you put in notice you can be right any Advisory for same from HP.

thanx

Regards,
Prashant S.

[Vijay_44]

Prashant,

As of 18 December 2000, all SCSI Hard Drive Option Kits have been stamped with the M&P patch. As of 1 April 2001, all SCSI Hard Drive Spares Kits have been stamped with the M&P patch:


Another thing M&P Patch cannot be run on 642 controller

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX010207_CW01

[Prashant (I am Back)]

Hi vijay,

Thanx, you were very right about it. Thanx for sharing the information

Regards,
Prashant S.

[Jonathan Ng]

Hi Guys,

Sorry for the late notice. Unfortunately, the problem still persist. I've tried to use the ADU but unfortunately, it does not support the SA642. I've checked HP site and there doesn't seem to be an undated version.

I've also replaced the cable with an known working one but still the same. This particular error, Event ID 9, cpqcissm only occurs during bootup and not any other time.

Any ideas, anyone?

Rgds,
Jon

[Prashant (I am Back)]

Hi Jonathan,

What is the System BIOS version?
Which slot the controller is installed on?
Have we tried to change the slot?
Is the time reported for error is specific?

Regards,
Prashant S.