Crisis with DL385G1...added new hardware, blew both PPMs...

[Steve Macfarlane]

Hello,

I added a SA 6402 and 2 NC7771 PCI-X NICs to an aged DL 385G1. All of the hardware is listed as compatible with this server.

The system turned on but I didn't get video and I blamed it on the KVM in place so I trotted back to my desk to iLO in to the server.

iLO wasn't cooperating and I headed back to the server room. Now the Internal Health LED was flashing red and I noticed amber LEDs for LED #3 and LED # 12 (both PPM modules appear to have gone bad).

I removed the new hardware and tried to start the server - of course same condition appeared as soon as I reattached the power cords and pressed the power button.

Question is, will adding two new PPMs or VRMs or whatever they're called help or will I likely blow the new ones too? I didn't wear an anti-static wrist strap but I did ground myself prior to messing with anything. Also the riser card was removed while the power cords were NOT attached to the server and I am pretty certain the riser is seated properly (LED #2 is dark).

Any help would be most appreciated.

Regards,

Steve

[Jan Soska]

Hello Steve,
where did you get info SA6402 is compatible with your dl385g1 ?

I see only this, but maybe you have different controller? (give us PN)

Compatible DL products for:
HP Smart Array 6402/128 Controller (273915-B21)

HP ProLiant DL Servers
HP ProLiant DL320 G5p Server series
HP ProLiant DL360 G5 Server series
HP ProLiant DL365 G5 Server series
HP ProLiant DL380 G5 Server series
HP ProLiant DL380 G6 Server series
HP ProLiant DL385 G2 Server series
HP ProLiant DL385 G5 Server series
HP ProLiant DL560 Server series
HP ProLiant DL580 G3 Server series
HP ProLiant DL585 G2 Server series
HP ProLiant DL740 Server series
HP ProLiant DL760 G2 Server series

Do you have old server under warranty?

Jan

[Steve Macfarlane]

Hello Jan - thank you for your reply.

I based compatibility for the SmartArray 6402 based on the information posted in the HP Product Bulletin:

Storage Controllers
SCSI Controllers
 
128MB Battery-Backed Write Cache with Battery Housing
NOTE: This 128 MB BBWC is interoperable with the Smart Array 641 Controller and Smart Array 642 Controller.
346914-B21
Smart Array 6402/128 Controller
273915-B21
Smart Array 6404/256 Controller
273914-B21
Smart Array 641 Controller
291966-B21
Smart Array 642 Controller
291967-B21
128-MB BBWC (Battery-Backed Write Cache) Enabler
NOTE: This 128MB BBWC supports the Smart Array 641 Controller and Smart Array 642 Controller.
351580-B21
Ultra320 Expansion Module for SA-6402
273911-B21
64-Bit/133-MHz Single Channel Ultra320 SCSI HBA G2
374654-B21

[Jan Soska]

Hello Steve,
yes, you are right, it is mentioned in dl385g1 quickspecs.. Strange it is not on the list of supported servers for controller.

Anyway, you did everything ok.
Do you have warranty or not?

Jan

[Steve Macfarlane]

Still no answers, the new VRM are here and I'm itching to try them - but am too afraid.

Regards,

Steve

[Steve Macfarlane]

Well, it must have been plain ol' bad luck. I was onsite today and tried the new VRMs without anything in the riser cage. I added each card back one at a time expecting a melt down at each turn - but my server is now running merrily along with all the slots filled as described in the riser cage.