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DL 360 G5 Stop error

Mike SA
Occasional Advisor

DL 360 G5 Stop error

I have a DL360 G5 server. It is running Server 2003 x64 R2. I have Firmware version 7.9 updated on all available components. The server runs fine for an inconsistent time frame. Every so ofter it stop saying System Halted.

I check the logs and it says Blue Screen Trap ( BugCheck, Stop 0x000000D1 (0xFFFFFADF9EF30CA2, parameter2, 3, 4 etc.

We have replaced the system board. No luck and I suspect we need an earlier version of the NIC drivers. Please help???

15 REPLIES
Víctor Cespón
Honored Contributor

Re: DL 360 G5 Stop error

Stop 0x000000D1 means an error caused by a driver. In the blue screen, can you see any .sys file?
Are you using teaming on the NICs?
Mike SA
Occasional Advisor

Re: DL 360 G5 Stop error

No, just normal link 1 x 1GB link to switch.

There is no .sys file in the when SYSTEM has Halted screen that comes up. I also suspect the NIC driver. Need an older version perhaps?
Mi6t0
Trusted Contributor

Re: DL 360 G5 Stop error

No, just go to Network configuration utility, advanced and then stop the TOE (tcp offload engine). This should help...
Mike SA
Occasional Advisor

Re: DL 360 G5 Stop error

I have disabled the TOE and now the server is extremely slow. The problem is intermittent though. So far, nothing wrong except for speed issues between the CPU and NIC. Restart server?
Mike SA
Occasional Advisor

Re: DL 360 G5 Stop error

When I disable TOE the server is slow. When I enable it the server is fast. Restart did not help. Do I need to try an older driver to solve this?
Víctor Cespón
Honored Contributor

Re: DL 360 G5 Stop error

There has been several problems with the new multifunction NICs, mostly related to TOE. Some people reports that server works better with a driver from a few months ago.
Mike SA
Occasional Advisor

Re: DL 360 G5 Stop error

I will download an older version and install. Will keep you posted. Thanks
KarloChacon
Honored Contributor

Re: DL 360 G5 Stop error

hi

I've reading this

also that you can try is:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01102958&jumpid=reg_R1002_USEN

updating storport from microsoft.

let me ask you something the server has an integrated controller right? or not?

regards
Didn't your momma teach you to say thanks!
Joshua Small_2
Valued Contributor

Re: DL 360 G5 Stop error

You stated you updated the firmware, but how about the drivers?

PSP 7.8 was a massive pain and full of BSOD'ing drivers, I'd check you have the latest software support pack.
Mike SA
Occasional Advisor

Re: DL 360 G5 Stop error

It is a 200e raid controller board. I have PSP 7.9 installed. Does this help?
Blazhev_1
Honored Contributor

Re: DL 360 G5 Stop error

Hi,

the PSP is ok.
If you use a team you can try to recreate it with Network configuration utility 8.80(because the old cpqteam.sys is making problems). TOE disable will not make you server significantly slower, but you already disabled it.
The other thing that makes a lot of 0xD1 bluescreens is the storport.sys driver. Like advised update the driver with MS hotfix(can't search the MS article now) and the problem must be resolved.
If there are still problems you need to check the memory dump, so you are sure which driver causes this blue screen. If memory dump is enabled check c:\windows\minidumps or \dumps...

Regards
sanesh vig
Valued Contributor

Re: DL 360 G5 Stop error

Hi,

You could try the hotfix for the storport driver provided by MS
http://support.microsoft.com/kb/912944/en-us

Kindly check this KB article as well- Might Help

KB 919948

Regards,
Sanesh
sanesh vig
Valued Contributor

Re: DL 360 G5 Stop error

Is there any update on this?

If you are still facing this issue , then you could try to install the following BIOS firmware version.

This should work.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121486&prodNameId=3288144&swEnvOID=1113&swLang=8&mode=2&taskId=135&swItem=MTX-1cf21677541e4060a6e5dd546f


Kindly keep me posted !!

Regards
Mike SA
Occasional Advisor

Re: DL 360 G5 Stop error

Yes there is,

I had to reload the Server with SmartStart 7.90. This changed everything. The 7.8 package was causing a problem on this specific server. The other DL 360 G5 worked fine with 7.8. Funny one. At the cost of a reload. mmmm

Thanks for your assistance guys.
Mike SA
Occasional Advisor

Re: DL 360 G5 Stop error

Reload server with a different PSP