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тАО02-21-2006 02:35 AM
тАО02-21-2006 02:35 AM
DL 380 G3/G4 drive failures
all PSPs are at a respectable level. FW is up to date via FW 7.40 CD. it doesn't seem to matter what RAID level, drive size/speed or stripe size, duplex or simplex.
the drive(s) will be marked as bad until the backplane is replaced. after backplane gets swapped drives are marked as now good but it is too late for the data. Doesn't matter if simplexed or duplexed so that rules out bad terminators.
HP swears they don't have anything on paper about it but i have noticed that the replacement backplanes they send are of a different rev.
we have about 40 DL 380 G3s and G4s and have replaced 5 backplanes in the last 90 days. all servers that dump the backplane also dump the data.
has anyone had the same experience? it seems that of the backplanes that fail, one drive had never been lit. only the activity light would be on. or when it would fail it would turn red. the green cylinder would never light up. never seemed to affect performance or anything.
Thanks in advance!
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тАО02-22-2006 12:27 AM
тАО02-22-2006 12:27 AM
Re: DL 380 G3/G4 drive failures
Had you look from prospect of HDD problems?
Is drives identical that you use in G3 or G4?
Had ever-happened same server reported twice failed HDD?
Just for curiosity can you upload ADU report from one of the Server where you experienced Problem?
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тАО02-22-2006 12:41 AM
тАО02-22-2006 12:41 AM
Re: DL 380 G3/G4 drive failures
I dont think its a drive problem, it happens with 15k, 10k, 146 & 72GB drives.
never happen twice in same server after backplane replaced (yet) (knock on wood). after backplane replaced, "Failed drives marked as replaced and now good. All data lost, please restore data from most recent backup. Hit F1 to continue". Then I cry. then my boss cry.
Here is an ADU from one that went back in DEC. "JAXFPS1_ADU_REPORT". just a fyi... our naming convention is File and Print sharing server in our Jacksonville office. hence JAXFPS1.
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тАО02-22-2006 02:28 AM
тАО02-22-2006 02:28 AM
Re: DL 380 G3/G4 drive failures
BTW firmware for HDD Port 2 SCSI ID 4 Slot 1 Smart Array 642 - Critical
http://h18007.www1.hp.com/support/files/storage/us/download/23632.html
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00559846
Backplane part of SCSI bus and sensitive to power fluctuation: which might be cause by one of the drive, or actual backplane problem
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тАО02-22-2006 05:29 AM
тАО02-22-2006 05:29 AM
Re: DL 380 G3/G4 drive failures
I've been told other technicians have run across this too.
I tried using the utilities on the SMART disk CD (not the most indepth level) and the tests don't come across anything wrong with the hardware. However, changing the backplane has fixed all our problems so far.
Is there a better way of testing only the SCSI backplane to see if it is truely bad without having to swap out backplanes?
I'm supposed to go work on a remote network next week and after talking to the local techs, it seems like a backplane problem again. It'd be nice if I could run a fairly fast utility to identify if these backplanes are bad. (without replacing with known good backplanes)
Lance
Thanks,
Lance
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тАО02-22-2006 05:50 AM
тАО02-22-2006 05:50 AM
Re: DL 380 G3/G4 drive failures
it scares the doggie doo doo out of me when HPSIM reports a "logical drive status change" in one of our G3/G4 servers anymore.
we have swapped the failed drives with known good drives and they will fail a few hours later. if we are lucky, an affected (or infected) server will only fail one slot. its when all of a suddden 2 or 3 drives fail at once is when we are in trouble.
thanks.
--Andy
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тАО02-22-2006 06:28 AM
тАО02-22-2006 06:28 AM
Re: DL 380 G3/G4 drive failures
We're coming across tape drives not working now so, we're getting some other indications of bad backplanes. I just don't understand why all of the sudden these things are failing more often.
Lance