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10-17-2011 11:33 AM
10-17-2011 11:33 AM
DL 380 G3 random reboots...
I'm sorry for my english.
One of the servers was randomly reboots.
The server is overloaded in different ways (once a day, every day, etc.)
The regularity of the problem is absent.
It is noticed that the server can also be reloaded indefinitely (for example, after checking Raid controller, and before loading the operating system).
1. Installed latest Firmware for DL 380 G3
2. Installed latest drivers on Win 2003
3. Tried to change the power cable, power supply, hard disks, processors, memory - not result
In Event viewer and IML log - empty.
In iLO event Log: Server power removed, Server power restored
How can I locate the problem?
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10-17-2011 11:49 AM
10-17-2011 11:49 AM
Re: DL 380 G3 random reboots...
Hey,
have you checked/swapped incoming power?
If possible, try to reseat / check other components.
Like PCI riser board - reseat perhaps?
Does this model have power backplane?
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10-17-2011 12:20 PM - edited 10-17-2011 01:23 PM
10-17-2011 12:20 PM - edited 10-17-2011 01:23 PM
Re: DL 380 G3 random reboots...
>Like PCI riser board - reseat perhaps?
> Does this model have power backplane?
how do you know?
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10-18-2011 01:28 AM
10-18-2011 01:28 AM
Re: DL 380 G3 random reboots...
Please consult the Service & Maintenance Guide for Proliant DL 380 G3:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00065010/c00065010.pdf
Following link will help you locating parts in server:
http://h20464.www2.hp.com/csr.htm?prodSeriesId=316529
Check Power Source, if UPS is working properly.
Check for UPS rating and online status.
Check for any loose power connections/cabling.
Please reseat power supply, all riser boards and power connectors and see if it resolves problem. Did you check health indicator on front LED pannel if it is Amber? If yes check all LEDs indicators inside system for further diagonsis, you can find LED indications & error details in Service and Maintenance Mannual.
I hope above information will help you identifying and eliminating problem source.
regards,
SF Hussain
Help others for better Tomorrow
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10-18-2011 09:04 AM
10-18-2011 09:04 AM
Re: DL 380 G3 random reboots...
Do you have redudant power supplies? Based on the messages you are seing, it definately seems like its just completely losing power.
If you already do have redundant power, then it'd appear to be a bad motherboard.
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10-23-2011 09:23 AM
10-23-2011 09:23 AM
Re: DL 380 G3 random reboots...
@Johan Guldmyr wrote:Like PCI riser board - reseat perhaps?
fails, the server worked for 3 days
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10-23-2011 10:05 AM
10-23-2011 10:05 AM
Re: DL 380 G3 random reboots...
@SFHR wrote:Check Power Source, if UPS is working properly.
Check for UPS rating and online status.
Check for any loose power connections/cabling.
Please reseat power supply, all riser boards and power connectors and see if it resolves problem. Did you check health indicator on front LED pannel if it is Amber? If yes check all LEDs indicators inside system for further diagonsis, you can find LED indications & error details in Service and Maintenance Mannual.
I hope above information will help you identifying and eliminating problem source.
regards,
1. with UPS and without UPS - the problem remains.
2. Health indicator on front LED pannel - green (OK)
Thanks, I will follow your recommendations...