DL 380

[Robin_37]

Hello

Recently we purchased a new DL 380 G3 server. we are trying to configure the server but the server gives the following error.
"NMI - Undetermined Source"
after the initial boot up process and before the F10 or F9 prompt.
and the system hangs we cannot continue..

Pls Suggest what could be the problem...

Regards

Robin

[Doug de Werd]

you might take the cover off and make sure that all of the riser boards are properly seated, especially the one that holds the PCI slots.

Thanks,
Doug

[Robin_37]

Hi

I have tried it several times, I have replaced the processor and PPM, still no luck. tried clearing the NVRAM but still the same problem.

Please HELP

Robin

[Tom Vicevich]

If its new it should be under warranty. Call 1-800-OKCompaq

[Prashant (I am Back)]

Hi,

What is the memory configuration on server. is that possible to check with minimmum memoru configuration.

regards,
Prashant S.

[Robin_37]

Hi Prashanth

The memory is 1GB (512*2), i have tried with 512MB (256*2)Memory also, but still the same problem.

Regards

Robin

[Gus Kwong]

Hi Robin,

Further from Prashant's suggestion, did you beef-up the server (like dual CPU, extra hot-plug PSU etc.)?

Just checking if you have also tried to boot it up with absolutely minimal components in the machine.

Gus

[Robin_37]

Hi GUS

I have tried with base configuration, still the same error.

Robin

[Gus Kwong]

Hi Robin,

By the looks of this, I guess you must have tried pretty much everything, huh?

I would go for Tom's suggestion and log a call to HP. We have had at least two problematic DL360g3 on arrival and they were indeed faulty...

Gus