DL 385G2 adding second processor - server doesn't boot

[Piotr Pawlowski]

Hi All!

I was wondering if anyone could help out with this...

We wanted to upgrade our HP DL 385G2 293765-001 (Operton 2216HE 2.4GHz) to two-processor system. We've bought HP 02216 HE Kit (408840-B21), as it was advised on HP web site.

Unfortunately after installing the second processor, the server doesn't boot at all. After plugging the power cord and pressing power button the server starts (fans are starting) and immediatelly, after 1 second, shuts down.

There are no errors displayed on the led panel, and no errors in iLO too.

Once the second processor is removed, the server boots normally.

Could anyone let me know please if we have to do anything else to enable dual processor option or if it's a hardware issue.

Thanks in advance.

[James ~ Happy Dude]

Hello,
Sure it is compatible.
HP Recommends a BIOS firmware update before installing a new processor.

If it doesnt boot even after the firmware upgrade, try use this Processor in the first slot & check. & hope you have the 2nd PPM also installed correctly.

Let us know.

Regards,

[Piotr Pawlowski]

Great, thanks!

I'll try updating BIOS firmware then. Unfortunately this can be done only late evenings or weekends.

I'll let you know once I try it out.

Cheers!

[Piotr Pawlowski]

Unfortunately, after updateing the firmware the server didn't boot up again.

I also tried the frist slot and the server was dead too.

Looks like the processor is damaged?

Thanks anyway!

[James ~ Happy Dude]

Sounds like it.
Does the processor boot alone ?
on another server ?

Regards,

[Piotr Pawlowski]

I tried it only on the same machine. If only the first bay is populated with the new processor - it doesn't boot up.

[James ~ Happy Dude]

Please post the part # of this new processor.

[Piotr Pawlowski]

I have already posted it in the first post. It's 408840-B21

[James ~ Happy Dude]

Ah I skipped that.

>I tried it only on the same machine. If only the first bay is populated with the new processor - it doesn't boot up.

Can u try this proc on different server ?

Regards,

[Piotr Pawlowski]

Unfortunately not...