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DL 585 G1 - Event ID 11

peanut.butter
Occasional Visitor

DL 585 G1 - Event ID 11

The external array fails with event ID 11 during high IO to database. External array is not operational after fault. Restarting the server restores everything to normal operation.

Controller Smart Array 6400, Rev B, v.2.62
Windows server 2003 x64, SP1
Driver Version: 5.14.4.64

The external array is a dual bus enclosure.

This is a primary production server. It cannot be taken offline without very high confidence that the solution is viable.

Firmware update CP008273.exe may address the issue based on the following fixes:
# Fixed an issue that would downshift the entire bus for a single parity error.
# Fixed a bus fault issue on dual bus I/O modules.

Firmware upgrades can turn out very badly. I would really appreciate some input on this as a probable solution before I apply the upgrade. If this is a known issue and there are alternate solutions, please don't be shy.

Thank you.
5 REPLIES
KarloChacon
Honored Contributor

Re: DL 585 G1 - Event ID 11

hi

event Id: 11

what about the source of that Event Id?

any error in Integrated Management Log?

regards
Didn't your momma teach you to say thanks!
peanut.butter
Occasional Visitor

Re: DL 585 G1 - Event ID 11

The event source: hpcisss

No events in the integrated management log in the past 9 months.
peanut.butter
Occasional Visitor

Re: DL 585 G1 - Event ID 11

Hello?
KarloChacon
Honored Contributor

Re: DL 585 G1 - Event ID 11

yes go ahead and update both driver and firmware

Driver 6.6.0.64 (25 Jul 2007)
http://urlao.com/driver6400

firmware 2.80 (B) (25 Sep 2007)
http://urlao.com/firm6400

regards and let us know




Didn't your momma teach you to say thanks!
James ~ Happy Dude
Honored Contributor

Re: DL 585 G1 - Event ID 11

Hello,
Clearly the fault remains with the old firmware & drivers. I think, you need to take time to BACKUP, schedule a downtime; & update.

Since you mention that its an IMPORTANT server; I would plan & check for ALL updates that this server requires; Also if possible, have an Alternative solution ready, for situations we don't want to discuss about. Having said that, Such updates are HARMLESS, unless this server ALREADY have an unresolved issue, which acts as a disaster waiting to happen.
Be Positive.

;) Regards.