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DL 760 G2 auto shutdown

Helmi_1
Frequent Advisor

DL 760 G2 auto shutdown

hi,

i have DL 760 G2 with windows 2003 enterprise edition. My problem is, the server perform auto shutdown when ups R3000XR connected to it. I already uninstall HP Rack and Power Manager 1.1 at that server but same thing happend when i tried to connect back the ups using com port.

Pls help.
5 REPLIES
Stephen Grimmer
Trusted Contributor

Re: DL 760 G2 auto shutdown

Does that ups shutdown every server it's connected to? ie: Did you try a different server?

Oleg Koroz
Honored Contributor

Re: DL 760 G2 auto shutdown

Auto shutdown, what type of notification you get?

Reset BIOS
Pause Server at POST and connect Cable, see what happened
Verify Cable, good, not Good, HP or third Party?
Safe Mode
Helmi_1
Frequent Advisor

Re: DL 760 G2 auto shutdown

hi Stephen Grimmer,

The ups shutdown only happend on this server.
Brian_Murdoch
Honored Contributor

Re: DL 760 G2 auto shutdown

Hi,

This often happens when the wrong UPS serial cable is used. The server may shut down immediately the serial cable is attached to the comm port. Make sure you have the correct cable and not one from an older Compaq UPS or an APC model. They differ in pinouts from each other so if its wrong then you may auto-shutdown.

The correct serial cable for the R3000XR model ups is part number 204508-001.

I hope this helps.

Brian
Helmi_1
Frequent Advisor

Re: DL 760 G2 auto shutdown

Thanks all,

Hp engineer came and run patches Windows 2003 shutdown/restart fix for HP power management Software.

TQ :)