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DL140 G3: LSI RAID card problem after battery replacement

Kai Schaetzl
Occasional Advisor

DL140 G3: LSI RAID card problem after battery replacement

wow thank you.. i understood better. thanks a lot
7 REPLIES
Ali
HPE Pro

Re: DL140 G3: LSI RAID card problem after battery replacement

Hi Kai,

Make sure card is seated properly. there isn't any setting required in Bios for LSI SAS1068 PCI-X controller card to work rather load Bios default setting.
clear the CMOS settings and power on the server.

clear CMOS memory by performing the following steps:

1.Power down the server and remove the cover.
2.Set Dip Switch 2-2 to the ON position.
3.Set Dip Switch 2-2 back to the OFF position.
4.Replace the cover.
5.Power up the server and run BIOS Setup by pressing F10 during POST.
6.Press F10 to "Save configuration changes and exit."

Update the latest system bios and check whether controller is detected on the post.

thanks,
aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
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Kai Schaetzl
Occasional Advisor

Re: DL140 G3: LSI RAID card problem after battery replacement

Thank you for the very quick response. Where's that DIP switch? You don't mean a jumper, right? The installation sheet I have here shows the main board components, but no jumpers or a dip switch. There are various jumpers on the board, but no dip switch AFAICS.
Yes, I made sure that it's seated properly. I already pulled the riser card out, removed the controller card and reassembled it all carefully. Looks like before. And, as I said, the lights are there, so I would assume it's properly seated.
Ali
HPE Pro

Re: DL140 G3: LSI RAID card problem after battery replacement

HI Kai,

please refer to page no. 72 of system and maintenance guide to clear CMOS memory.

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00795598/c00795598.pdf

look at the system board diagram at page no. 83 to know the location of
23 SW2 System configuration switch

hope this helps,
thanks,
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
Kai Schaetzl
Occasional Advisor

Re: DL140 G3: LSI RAID card problem after battery replacement

Thanks for the pointer. I've done it and it seems to do just the same as if I remove the battery. So, the symptoms are the same (BIOS reset, just that the time is kept) and it didn't help to bring the card online. Furthermore, the lights on the back of the card are now out. I'll follow up with more info tomorrow if I find something out. It's late evening here.
Kai Schaetzl
Occasional Advisor

Re: DL140 G3: LSI RAID card problem after battery replacement

Hey, what happened to my original question? It was replaced with "wow thank you.. i understood better. thanks a lot ". What happened? I surely did not do that!

In following up to your last reply: I had time this week to revisit the problem and found out that the problem *was* actually caused by not proper seating. However, this was caused by the cover that connects the two riser cards to "one assembly" that can be pulled out/pushed in. There is so much tension in this construct that it levers out both cards out from the slots a bit. I don't see a way to seat that assembly so firm that it keeps sitting in the slots. I wonder how it was originally done so that it doesn't jump out.

Once I disassembled the cover and put only one riser card plus the RAID controller in the PCI slot it worked just fine.

This looks very much like a flaw by design.
Ali
HPE Pro

Re: DL140 G3: LSI RAID card problem after battery replacement

Hi Kai,

I was away all this while....

I have not come accross to this issue earlier.. Infact I do have dl140 g3 but top cover fits absolutely fine for me.
Reinstall the PCI riser board assembly.
a. Align the assembly with the system board expansion slots, and then press it down to ensure full connection to the system board.
Make sure the hot-plug cable lays flat in the space between the system board and the power supply unit.
b. Tighten the two captive thumbscrews to secure the assembly to the chassis.

refer page 43 of dl140 g3 service and maintainguide
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00795598/c00795598.pdf

I remeber there was a known issue on this model where hdd sometime do not get recongised and this was due to two pieces of black foam... but your issue is different
ref..
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00969885〈=en&cc=us&taskId=115&prodSeriesId=1842838&prodTypeId=15351

thanks,
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
JoseIbanez
Occasional Visitor

Re: DL140 G3: LSI RAID card problem after battery replacement

Lot of thanks.

You save me!!!