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DL165 G7 / SL165G7 BIOS Download Locked / Fatal processor issue

S1mba
Occasional Contributor

DL165 G7 / SL165G7 BIOS Download Locked / Fatal processor issue

Hello, I need immediate support from a HP expert/professional with access to the information I need to fix a major flaw in HP documentation.

 

HP advertises the DL165 G7 / SL165G7 as supporting 6200 series of AMD opteron processors in the most current manual. But in the old manual these processors are not supported. You have NO way to tell what bios revision you are getting when you purchase these from a reseller.

So I bought 4 of these and 8 procs, thinking and knowing they would be compatible, and HP has me locked out of critical security updates that are required to fix their own issues unless you purchase a warranty.

Please supply me with this bios download or I will never buy, nor will I ever reccomend HP equipment again and HP will be on the downhill slope for as long as they are throwing components together:

 

http://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=4142944&swItemId=MTX_7fbdf546778141aa86354e4eb8&swEnvOid=1113

 

I purchased these as a trial of HP equipment to see if I would reccomend this equipment for beneficial IT purposes in the future.  But this is strike two of three. I am already extremely dissatisfied with the lack of chat support HP has to offer, and that your support phones only redirect you to these communities offering next to no warranty support at all.

 

Thanks,

Jacob M.

 

 

1 REPLY
Dennis Handly
Acclaimed Contributor

Re: DL165 G7 / SL165G7 BIOS Download Locked / Fatal processor issue

I would assume that G7 is very old by now.

http://h20564.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=4091396

 

> redirect you to these communities offering next to no warranty support at all.

If you don't have a support contract, that's what happens.

This is a peer to peer forum, not an official HPE support site.
Have you tried contacting the HPESC?
http://h20565.www2.hpe.com/portal/site/hpsc