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DL180 hpacucli shows all drives in one slot

Holger_Ernst
Occasional Advisor

DL180 hpacucli shows all drives in one slot

Ho everybody

after hotplugging four additional drives in a production server hpacucli shows all drives in one slot so i cant create a new logical drive:

=> ctrl slot=1 pd all show status
ls: Zugriff auf /sys/bus/scsi/devices/6:0:1:0/ nicht möglich: Datei oder Verzeichnis nicht gefunden
ls: Zugriff auf /sys/bus/scsi/devices/6:0:1:0/ nicht möglich: Datei oder Verzeichnis nicht gefunden

   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK
   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK
   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK
   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK
   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK
   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK
   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK
   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK
   physicaldrive 1I:1:0 (port 1I:box 1:bay 0, 600.1 GB): OK

 

What can I do? Reboot should be avoided...

 

Best regards Holger

15 REPLIES

Re: DL180 hpacucli shows all drives in one slot

Hi,

 

It looks like a communication fault which could happen by a dodgy disk, putting in the disks too quickly all at once or

older firmware.

The server cannot go down, so because the disks arent functioning I would remove these disks one by one, then put them back 1 by 1 and wait about 20 seconds before you put in the next disks. Wait untill all the leds are properly working and all.

If not create an adu file and let me take a look

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mich_a
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Dear Holger_Ernst,

 

Is there a 2nd smart array controller installed?

If so, could you please capture run the command ctrl all show and provide us the output.

 

Alternatively, try to remove all HDDs and install one by one as recommended above.

Then once you install 1st hard disk check the status from the hp acucli

 

Regards

I'm an HP employee
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Raghavendra_DV
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

how it is reflecing in Smart Array controller, Looks like Raid card has booked the slots in Raid -5.

 

1) Have a look in Smart Array controllers and should be inspected.

2) Verfiy the Existing Raid configuration on the server.

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zgarenm
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Hello Holger_Ernst

 

Wrong informations reported with the Array Configuration utility about the Port, Box and Bay usually are related to the Backplane disks, so, this could be electrical issue happen during installation of the hard drives or could be related to the firmware of the backplane.

 

(The latest firmware version of the Backplane is 2.20(28 Feb 2013))

 

I need more details in order to share a complete action plan, below info needed:

 

  • Status of the disks before adding the new disks?
  • Generate an ADU report (#hpaducli –f report.zip ) before and after adding the HDDs

 

Thank you

I am an HP employee
Holger_Ernst
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Hi Leslie

 

I removedthe additional drives as recommended then did a rescan but now the remaining disks (which are containing a working ld) are shown like this:

 

hpacucli ctrl slot=1 pd all show
ls: Zugriff auf /sys/bus/scsi/devices/6:0:1:0/ nicht möglich: Datei oder Verzeichnis nicht gefunden
ls: Zugriff auf /sys/bus/scsi/devices/6:0:1:0/ nicht möglich: Datei oder Verzeichnis nicht gefunden

Smart Array P410 in Slot 1

   array A

      physicaldrive 1I:1:0 (port 1I:box 1:bay 0, SAS, 600.1 GB, OK)
      physicaldrive 1I:1:0 (port 1I:box 1:bay 0, SAS, 600.1 GB, OK)
      physicaldrive 1I:1:0 (port 1I:box 1:bay 0, SAS, 600.1 GB, OK)
      physicaldrive 1I:1:0 (port 1I:box 1:bay 0, SAS, 600.1 GB, OK)
      physicaldrive 1I:1:0 (port 1I:box 1:bay 0, SAS, 600.1 GB, OK)

 

And I can not remove these while system is up.

You suggested an adu file. How do I create one?

 

Best regards Holger

Blackie21
Advisor

Re: DL180 hpacucli shows all drives in one slot

ADU report can be saved from HP Array Configuration Utility or from HP Smart Storage Administrator.

 

CLI commands:

 

hpacucli ctrl all diag file=/tmp/adureport.zip ris=on xml=on zip=on

hpssacli ctrl all diag file=/tmp/adureport.zip ris=on xml=on zip=on

 

 

 

BR

 

Blackie21

 

- I am HP employee

Holger_Ernst
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Hi zgarenm

 

 

 

Holger_Ernst
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

proxmox-host2:~# hpacucli ctrl all diag file=/tmp/adureport.zip ris=on xml=on zip=on

Error: Invalid command. Type "help" for a list of valid commands.

 

It seems to me it is an old version of hpacucli running here?

 ACU CLI Version: 8.25-5.0

 

Regards Holger

Torsten.
Acclaimed Contributor

Re: DL180 hpacucli shows all drives in one slot

Could you please confirm the server model?

How many disk slots the server has?

SFF or LFF?

 

DL180 (G1) / G5 / G6 / Gen9

 

 

 

 

Look at this:

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c02745406

 

Looks quite similar. In this case the disk backplane firmware is the problem.

 

If your server have one, connect to ILO and check the disk status, there you can see the disk backplane firmware.


Hope this helps!
Regards
Torsten.

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Holger_Ernst
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Hi Torsten,

it is a DL180 G6 with 25 Slots for 2,5" Disks.

Its equiped with 5 600G SAS disks in slots 1:2, 1:4, 1:7, 1:9, 1:12

and I added 4 pcs of the same disk type...

 

Regards Holger

Torsten.
Acclaimed Contributor

Re: DL180 hpacucli shows all drives in one slot

Please check the disk backplane firmware.

 

See my added notes above.


Hope this helps!
Regards
Torsten.

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Pallavi_V
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Hi,

 

We have seen similar issue with the DL180 G6 and the issue was with the Controller Firmware. Please share the below information :

 

1. Server Model and OS installed

2. Controller Model and Firmware Version

3. Type of HDDs installed (Model Number or Spare Part Number)

 

Note : HP recommends to have a valid backup on the server.

 

I am an HP Employee

I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
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Pallavi_V
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Hi,

 

On further checking, found the exact issue reported on the DL180 G6 Servers: 25 Bay SFF Drive Cage.

 

All Drives Reported in Bay 0 in the Array Configuration Utility (or Other Utility) After Hot-Add/Hot-Replacement Under Smart Array P212/P410//P812 Controller Firmware Version 3.52, 3.50, or 3.00

 

Resolution :This has been corrected in Smart Array Controller Firmware Version 3.66 (or later), which is available using the following navigation: http://www.hp.com/

 

Public Document ID: c02683064 : https://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=4103888&docId=emr_na-c02683064&docLocale=en_US

 

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Holger_Ernst
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Thank you.

We do have backups but we want to avoid the down time at least during office hours.

 

We leave this machine as is for the moment and will move the vm's in that host at the weekend.

So we can update firmware and rebuild arrays as needed without pressure.

 

Best regards Holger

Pallavi_V
Occasional Advisor

Re: DL180 hpacucli shows all drives in one slot

Hello Holger,

 

Sure, please schedule a downtime and upgrade the firmware on the server.

The firmware update requires the server reboot.

 

Note : Please update the Firmware step by step. if the server is running at older version.
You can skip 2 version and then go for 3rd version. Please check the Revision History for older version firmware. 

 

Any further questions on this issue?

 

Regards,

 

I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
See Self Help Post for more details