DL180G5 unstable with P400/SATA GB0750C8047

[Simple User]

Hi, I will try to explain what on my hands, maybe anyone got clue whats wrong?

I got 7x DL180 replacement boxes for DL320s (which works like charm) and from beginning I'v got strange issues with stability of DL180. All issues are related to controller P400 with SATA drives. Seen countless lockups, false detection of drive replacement's (removals), lockups after rebuild finished.

From 84 disks 8 had been replaced and 2 are pending replacement and all that in less than a month.

Im using suse which works fine with DL360/DL380/DL320s ( P200/400/800 with sas drives and older model sata drives)

some technical junk:

in all other boxes im able to specify slot for work with controller .. but here it's not detected.
------------------------------------------------
# hpacucli ctrl all show

Smart Array P400 in Slot ATTR_VALUE_SLOT_UNKNOWN(sn: P61630KxxxxxxT)
------------------------------------------------

by specifying serial number it's possible to use hpaccucli but anyway ..

# hpacucli ctrl sn=P6163xxxxxxxxT pd 2I:1:1 all show detail

Smart Array P400 in Slot ATTR_VALUE_SLOT_UNKNOWN

array A

physicaldrive 2I:1:1
Port: 2I
Box: 1
Bay: 1
Active Path:
Port: 2I Box: 1 Bay: 1
Status: OK
Drive Type: Data Drive
Interface Type: SATA
Size: 750 GB
Firmware Revision: HPG1
Serial Number: 9QxxxxxH
Model: ATA GB0750C8047
SATA NCQ Capable: True
SATA NCQ Enabled: True
PHY Count: 1
PHY Transfer Rate: 1.5GBPS
-----------------------------------

-------------------------------------

# hpacucli ctrl sn=P61630xxxxxxxT show detail

Smart Array P400 in Slot ATTR_VALUE_SLOT_UNKNOWN
Bus Interface: PCI
Slot: Slot Unknown
Serial Number: P61630xxxxxxxxT
Cache Serial Number: Pxxxxxxxxxx8
RAID 6 (ADG) Status: Enabled
Controller Status: OK
Chassis Slot:
Hardware Revision: Rev D
Firmware Version: 5.20
Rebuild Priority: Medium
Expand Priority: Medium
Surface Scan Delay: 15 sec
Cache Board Present: True
Cache Status: OK
Accelerator Ratio: 25% Read / 75% Write
Drive Write Cache: Disabled
Total Cache Size: 512 MB
Battery Pack Count: 1
Battery Status: OK
SATA NCQ Supported: True
-------------------------------------------

one idea is that maybe firmware of hdd is too "green" and some issues hadn't been fixed, as previous model had HPG4 already, but I searched all around hp.com and it seems for GB0750C8047 there isn't newer firmware (at moment).

Anyone experienced same thing? Any suggestions?

wbr
Uldis

[KarloChacon]

hi

I read something about ml115 g5 using those HDD and instability issues and workaround was update system ROM for the server

bye

[Simple User]

well bios is up to date:

# dmidecode
.....
Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
Vendor: HP
Version: O19
Release Date: 04/28/2008
......

[predrag81]

Hi Uldis,

Yes, i was agonize with this server, my SAS internal disk didn't recognized and problem is in motherboard, so, i think that integrated controller has some kind of bug in this proliant product line and what is worse: you cannot diagnose problem easily.
i were replace firstbackplane, than sasa cable and after that server is go down and only way is to replace motherboard.

I'm disgruntled.

KR
Predrag

[Vladimir Remnev]

Hello,

Did you solve your problem?
I have exact the same problem with DL180, but HDDs in my case are GB1000EAFJL.

[Blazhev_1]

Hi,

2 days ago a important advisory about these problems is released :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01635651〈=en&cc=us&taskId=101&prodSeriesId=3580698&prodTypeId=15351

About the "ATTR_VALUE_SLOT_UNKNOWN" when executing hpacucli ctrl all show, check :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01614600〈=en&cc=us&taskId=101&prodSeriesId=3580698&prodTypeId=15351

As for the firmware update of the HDD, latest is HPG6 (like mentioned in the 1st advisory):

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3580698&swItem=MTX-698bd3ce0811448d81285d2aff&mode=5

Hope this clears the situation somehow.

Regards,
Blazhev

[Ryan Richardson_1]

This could be completely unrelated, but I had awful problems on my DL180 when my p400 was plugged into the x4 pcie slot. Blue screens, disk errors, network problems, you name it. Moving the P400 to the x8 slot and the dual nic to the x4 slot solved the problems for me.