DL360 G4p system diagnostic LEDs (CR15 - CR23)

[JL123a]

Is there any documentation on what each of these LEDs mean?

The "HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide" (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00218205/c00218205.pdf, p.14-15) says "refer to the HP Remote Lights-Out Edition II User Guide" - however there is nothing in this document that explains these LEDs.

I have a server that does not power on (although iLO works, server stays in standby) and LEDs CR15 & CR16 are flashing alternately - I wanted to know what these meant.

Thanks!

[KarloChacon]

hi

this are the supported processors
check which it's 64 compatible

Intel Xeon X3.2-1MB/800MHz Processor Option Kit 374492-B21
Intel Xeon X2.8-2MB/800MHz Processor Option Kit 397645-B21
Intel Xeon X3.0-2MB/800MHz Processor Option Kit 378748-B21
Intel Xeon X3.0-2MB/800MHz LV Processor Option Kit 397646-B21
Intel Xeon X3.2-2MB/800MHz Processor Option Kit 378749-B21
Intel Xeon X3.4-2MB/800MHz Processor Option Kit 378750-B21
Intel Xeon X3.6-2MB/800MHz Processor Option Kit 378751-B21
Intel Xeon X3.8-2MB/800MHz Processor Option Kit 378752-B21


by the way what a headache posting this





I got too many
............................
Failed to Connect
Firefox can't establish a connection to the server at forums13.itrc.hp.com.
.............................

one of the more unstable forum I've ever been

[KarloChacon]

oh sorry wrong post

yes sorry again there is no Edit or delete button

[Johnson Punniyalingam]

Hi James,

As requested please the below PDF link which explains about the LED.

http://static.tigerdirect.com/pdf/HP_Proliant_DL360_G5_User_Guide.pdf

Thanks,
Johnson

[KarloChacon]

in case you have a problem let us know

since you won't find any information explaining some LEDs

[JL123a]

Johnson - that user guide is for the G5 which doesn't have the same LEDs unfortuantely.

Karlo - if you have any suggestions that would be great! Basically the server stays in standby, it doesn't power on. It doesn't power on when the power button is physically pressed or by using the iLO virtual power button.

If anyone could give me a few suggestions I'd appreciate it - thanks!

[KarloChacon]

basic troubleshooting

- reseat all components (power supply, riser cage, memories, Procs, PCI Cards)

- remove any additional component (Storage attached, PCI Cards)

- try minimum configuration(only 1 Proc at a time in case there are 2, and 2 memories, no PCI cards)

- try components from identical server in case you got another

[Prabhu Raj]

Re-fixing the hardware will help in some cases and under some cases it might be a system board issue. under very rare cases it might be a processor issue.

Please let a qualified HP proliant service technician handle the case to reduce your downtime.

[JL123a]

Hi,

I have reseated the PSU, RAM, CPUs, motherboard power, SCSI cable, hard drive, and DVD drive. Nothing changed - it powers on, iLO works, but it stays in standby. Same system diagnostic LEDs.

I then removed all but two sticks of RAM, one of the CPUs, and one of the HDDs - same result.

Don't suppose you have any more suggestions? Thanks!

[Prabhu Raj]

If it is under warranty or contract please log a complaint to HP support.

This seems to be the case of a system board failure.