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DL360 G4p system diagnostic LEDs (CR15 - CR23)

JL123a
Occasional Advisor

DL360 G4p system diagnostic LEDs (CR15 - CR23)

Is there any documentation on what each of these LEDs mean?

The "HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide" (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00218205/c00218205.pdf, p.14-15) says "refer to the HP Remote Lights-Out Edition II User Guide" - however there is nothing in this document that explains these LEDs.

I have a server that does not power on (although iLO works, server stays in standby) and LEDs CR15 & CR16 are flashing alternately - I wanted to know what these meant.

Thanks!
12 REPLIES
KarloChacon
Honored Contributor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

hi

this are the supported processors
check which it's 64 compatible

Intel Xeon X3.2-1MB/800MHz Processor Option Kit 374492-B21
Intel Xeon X2.8-2MB/800MHz Processor Option Kit 397645-B21
Intel Xeon X3.0-2MB/800MHz Processor Option Kit 378748-B21
Intel Xeon X3.0-2MB/800MHz LV Processor Option Kit 397646-B21
Intel Xeon X3.2-2MB/800MHz Processor Option Kit 378749-B21
Intel Xeon X3.4-2MB/800MHz Processor Option Kit 378750-B21
Intel Xeon X3.6-2MB/800MHz Processor Option Kit 378751-B21
Intel Xeon X3.8-2MB/800MHz Processor Option Kit 378752-B21


by the way what a headache posting this





I got too many
............................
Failed to Connect
Firefox can't establish a connection to the server at forums13.itrc.hp.com.
.............................

one of the more unstable forum I've ever been


Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

oh sorry wrong post

yes sorry again there is no Edit or delete button
Didn't your momma teach you to say thanks!
Johnson Punniyalingam
Honored Contributor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

Hi James,

As requested please the below PDF link which explains about the LED.

http://static.tigerdirect.com/pdf/HP_Proliant_DL360_G5_User_Guide.pdf

Thanks,
Johnson
Problems are common to all, but attitude makes the difference
KarloChacon
Honored Contributor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

in case you have a problem let us know

since you won't find any information explaining some LEDs
Didn't your momma teach you to say thanks!
JL123a
Occasional Advisor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

Johnson - that user guide is for the G5 which doesn't have the same LEDs unfortuantely.

Karlo - if you have any suggestions that would be great! Basically the server stays in standby, it doesn't power on. It doesn't power on when the power button is physically pressed or by using the iLO virtual power button.

If anyone could give me a few suggestions I'd appreciate it - thanks!
KarloChacon
Honored Contributor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

basic troubleshooting

- reseat all components (power supply, riser cage, memories, Procs, PCI Cards)

- remove any additional component (Storage attached, PCI Cards)

- try minimum configuration(only 1 Proc at a time in case there are 2, and 2 memories, no PCI cards)

- try components from identical server in case you got another
Didn't your momma teach you to say thanks!
Prabhu Raj
Frequent Advisor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

Re-fixing the hardware will help in some cases and under some cases it might be a system board issue. under very rare cases it might be a processor issue.

Please let a qualified HP proliant service technician handle the case to reduce your downtime.
JL123a
Occasional Advisor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

Hi,

I have reseated the PSU, RAM, CPUs, motherboard power, SCSI cable, hard drive, and DVD drive. Nothing changed - it powers on, iLO works, but it stays in standby. Same system diagnostic LEDs.

I then removed all but two sticks of RAM, one of the CPUs, and one of the HDDs - same result.

Don't suppose you have any more suggestions? Thanks!
Prabhu Raj
Frequent Advisor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

If it is under warranty or contract please log a complaint to HP support.

This seems to be the case of a system board failure.

JL123a
Occasional Advisor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

In the end I removed the motherboard, SCSI backplane, front fan assembly - basically everything - and reseated them. No change.

I then replaced the front fan assembly with a spare (part 361390-001) and the server powered on immediately with no issues.

So I assumed that it must have been faulty. Strangely though, I powered the server off and swapped the old fan assembly back in - it still worked! So now I'm not sure what the problem was. It may well return of course.
Greybeard
Esteemed Contributor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

not sure which ones are CR15 & 23 so here's a pic of the M/B and a list of functions

1 DIMM 6C failure Amber = DIMM has failed.
Off = DIMM is operating normally.
2 DIMM 5C failure Amber = DIMM has failed.
Off = DIMM is operating normally.
3 DIMM 4B failure Amber = DIMM has failed.
Off = DIMM is operating normally.
Server component identification 43
Item LED Description Status
4 DIMM 3B failure Amber = DIMM has failed.
Off = DIMM is operating normally
5 DIMM 2A failure Amber = DIMM has failed.
Off = DIMM is operating normally.
6 DIMM 1A failure Amber = DIMM has failed.
Off = DIMM is operating normally
7 Overtemperature Amber = System has reached cautionary or
critical temperature level.
Off = Temperature is OK.
8 Processor 1 failure Amber = Processor has failed.
Off = Processor is operating normally.
9 PPM 1 failure Amber = PPM has failed.
Off = PPM is operating normally.
10 PPM 2 failure Amber = PPM has failed.
Off = PPM is operating normally
11 Processor 2 failure Amber = Processor has failed.
Off = Processor is operating normally.
12 Power supply signal
connector interlock
failure
Amber = Power supply signal cable is not
connected.
Off = Power supply signal cable is connected.
13 Standby power
good
Green = Auxiliary power is applied.
Off = Auxiliary power is not applied.
14 Power supply fan
module failure
Amber = One fan in this module has failed.
Red = Multiple fans in this module have
failed.
Off = All fans in this module are operating
normally.
15 System diagnostic Refer to the HP Remote Lights-Out Edition II
User Guide on the Documentation CD.
16 Online spare
memory
Amber = Failover has occurred. Online spare
memory is in use.
Green = Online spare memory is enabled,
but not in use.
Off = Online spare memory is disabled.
17 Riser interlock Amber = PCI riser assembly is not seated.
Off = PCI riser assembly is seated.
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JL123a
Occasional Advisor

Re: DL360 G4p system diagnostic LEDs (CR15 - CR23)

Yes, I saw that in the manual, unfortunately the light bank in question is marked as 15 in the guide which as you can see doesn't actually give you any information. Thanks anyway! For now it seems to be working again.